Customer Service Call Representative (In Office)- Hermiston, OR

• Respond to high‑volume inbound calls and in‑person inquiries regarding service requests, account changes, and general customer needs.

• Respond to high‑volume inbound calls and in‑person inquiries regarding service requests, account changes, and general customer needs.
• Interview customers and accurately enter information into multiple computer systems.
• Provide clear, professional communication to resolve service issues, answer questions, and promote goodwill.
• Work collaboratively with other departments to resolve customer disputes and ensure service accuracy.

• Process orders for service installation, changes, discontinuation, and turn‑ons.

• Process orders for service installation, changes, discontinuation, and turn‑ons.
• Complete contract forms, determine service charges, collect deposits, and issue change‑of‑address or discontinuance orders.
• Perform data entry across multiple platforms with accuracy and attention to detail.

• Maintain organized files, documents, and customer records.

• Maintain organized files, documents, and customer records.
• Assist with basic bookkeeping tasks in coordination with the accounting team.
• Demonstrate proficiency in MS Word, Excel, email, and proprietary operational systems.
• Provide Scale House lunch coverage two times per month (Saturday or Sunday).

• Identify customer needs and recommend new or additional services.

• Identify customer needs and recommend new or additional services.
• Deliver service in a manner that supports customer satisfaction and company reputation.

• Office‑based environment with individual workstation, computer, telephone, and headset.

• Office‑based environment with individual workstation, computer, telephone, and headset.
• Fast‑paced call center setting with repetitive tasks and minimal downtime between calls.
• Noise levels may vary; calls may be monitored for quality assurance.
• Extended periods of sitting, typing, and computer use are common.

• Ability to read, write, comprehend, and communicate effectively in English.

• Ability to read, write, comprehend, and communicate effectively in English.
• Bilingual In English and Spanish preferred.
• High school diploma or equivalent preferred.
• Minimum 2 years of customer service experience (call center experience preferred).
• Proficiency with MS Word, Excel, email, and data entry systems.
• Strong typing and 10‑key skills.
• Excellent organizational, communication, and problem‑solving abilities.
• Ability to gather data, compile information, and prepare reports.

• Competitive Compensation
• Performance-based career growth potential
• Medical, dental, and vision insurance plans
• Income Protection Plans (Life Insurance, Short Term/Long Term Disability)
• 401(k)
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Emergency Travel Assistance