Contract Coordinator

• Monitor contract requests received through shared mailboxes, Evisort and other approved intake channels.

• Monitor contract requests received through shared mailboxes, Evisort and other approved intake channels.
• Review submissions for completeness and identify missing information, incorrect templates, missing vendor details, incomplete documents or unclear signing requirements.
• Confirm the relevant business function, contract type, entity, region, confidentiality requirements and required signers.
• Validate that the request is ready for signature processing and identify items that must be returned to the requestor for correction.
• Maintain accurate request status, activity notes and supporting documentation in the approved workflow.

• Prepare and configure DocuSign envelopes using approved templates and procedures.

• Prepare and configure DocuSign envelopes using approved templates and procedures.
• Enter and validate signers, witnesses, copy recipients, signing order and required fields.
• Route contracts to the correct individuals and monitor envelopes from initiation through completion.
• Track the standard 28-day envelope validity period and initiate extensions in accordance with the approved process when signatures remain outstanding.
• Manage reminders, resends, recalls and re-issuance for failed, expired, amended or incorrectly routed envelopes.
• Identify partially signed, aged or incorrectly routed contracts and coordinate corrective action.
• Investigate delivery failures, technical issues and signer-access problems; escalate matters requiring Legal, policy, approval or technical decisions.
• Provide timely status updates to requestors and stakeholders and maintain an accurate signature-tracking record.

• Upload signed and fully executed contracts and required supporting documents to the approved CLM repository or Evisort workflow.

• Upload signed and fully executed contracts and required supporting documents to the approved CLM repository or Evisort workflow.
• Validate that the final signed version is complete, readable, correctly named and associated with the right request and contract owner.
• Apply approved naming, folder, entity, region, contract type, confidentiality and access-control requirements.
• Validate metadata, taxonomy, document relationships and repository completeness.
• Perform quality checks on Evisort-generated data and escalate inaccurate, incomplete or uncertain extraction results.
• Confirm that the executed contract is searchable, linked to the relevant workflow and available to authorized users.
• Monitor open, in-progress, pending and completed workflow items, including queue aging, exceptions and backlog.

• Respond to routine user questions regarding intake, workflow status, eSignature, repository upload and access.
• Support backlog reduction and maintain accurate status records across approved intake and workflow channels.
• Support special-country, business and confidentiality scenarios, including Brazil, Latin America, General Mills International and designated-signatory requirements, by following approved procedures and escalation paths.
• Contribute to standard operating procedures, knowledge articles, templates, training materials and continuous-improvement activities.
• Support UAT, job-aid development, office hours and adoption activities as the CLM model matures.

• 1–3 years of experience in contract administration, legal operations, procurement operations, shared services, customer operations, or a similar process-support environment.
• Bachelor’s Degree in Business, Legal Operations, Supply Chain, Finance, or a related field, or equivalent experience.
• Strong written and spoken English communication skills.

• Experience with DocuSign or another e-signature platform is preferred.
• Experience with a contract lifecycle management, repository, workflow, ticketing, or case-management system is preferred.
• Proficiency in Microsoft Office, especially Outlook and Excel.
• Strong attention to detail and ability to manage multiple requests against service-level expectations.
• Ability to handle confidential contract, supplier, customer, employee, and business information.
• Willingness to work the required Mumbai support hours.

• Ability to communicate clearly and professionally with requestors, signers, Legal, business stakeholders, and support teams.

• Ability to communicate clearly and professionally with requestors, signers, Legal, business stakeholders, and support teams.
• Ability to collaborate effectively across functions and geographies.

• Ability to identify incomplete or inconsistent information and obtain clarification before processing.

• Ability to identify incomplete or inconsistent information and obtain clarification before processing.
• Ability to investigate routine issues, identify root causes, and escalate legal, policy, approval, or technical matters appropriately.
• Ability to adapt quickly to process, system, and workflow changes during the Evisort transition.

• Collaborative and service-oriented approach.
• Strong ownership of follow-up, closure, and accurate record keeping.
• Ability to prioritize work, manage time effectively, and meet agreed service levels.
• Ability to work independently while maintaining appropriate escalation and communication.
• Personal accountability for accuracy, confidentiality, and delivery.
• Willingness to provide cross-trained backup coverage and support continuous improvement.