Customer Success Manager
- Location
- Bengaluru, Karnataka, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
This role is for one of Weekday’s clients Salary range: Rs 2500000 - Rs 4500000 (ie INR 25 - 45 LPA)
Min Experience: 7+ years Location: Bengaluru, Karnataka, India JobType: full-time
We are looking for an experienced Customer Success Manager with 7–10 years of overall professional experience and a strong background in Customer Success, Key Account Management, or Enterprise Account Management. The ideal candidate should have experience working with B2B technology products, SaaS platforms, fleet telematics, GPS tracking, connected vehicles, fleet management software, or IoT mobility solutions. The role involves managing enterprise customer relationships, driving customer satisfaction and retention, handling escalations, managing renewals, and identifying opportunities for account growth and upselling. Requirements Key Responsibilities
• Manage and develop long-term relationships with enterprise customers and strategic accounts.
- Manage and develop long-term relationships with enterprise customers and strategic accounts.
- Own the customer lifecycle, ensuring successful onboarding, adoption, engagement, and retention.
- Act as the primary point of contact for key accounts and senior customer stakeholders.
- Understand customer business requirements and ensure effective utilization of products and solutions.
- Proactively identify customer challenges, manage escalations, and coordinate with internal teams for timely resolution.
- Drive customer retention, renewals, and account expansion initiatives.
- Identify upselling and cross-selling opportunities within existing customer accounts.
- Monitor account health, customer satisfaction, product adoption, and renewal opportunities.
- Manage multiple enterprise accounts while ensuring consistent service delivery and relationship management.
- Collaborate with sales, product, and technical teams to improve customer experience and address business requirements.
- Build strategic account plans to strengthen customer relationships and support long-term business growth.
• 7–10 years of total professional experience.
- 7–10 years of total professional experience.
- Relevant experience in Customer Success, Key Account Management, Strategic Account Management, or Enterprise Account Management.
- Previous experience working with one or more companies in the fleet management, telematics, GPS tracking, connected vehicle, or IoT mobility industry.
- Strong experience managing enterprise customers, large accounts, and senior stakeholders.
- Demonstrated experience in customer retention, renewals, escalations, and account growth.
- Experience working with B2B technology products or SaaS solutions.
- Strong relationship management, communication, negotiation, and problem-solving skills.
- Ability to manage multiple customer accounts and drive long-term customer engagement.
• Customer Success Management
- Customer Success Management
- Key Account Management
- Enterprise Account Management
- Strategic Account Management
- Customer Retention
- Client Relationship Management
• Fleet Telematics • GPS Tracking • Connected Vehicles • Fleet Management Software • IoT Mobility Solutions • B2B SaaS Products • Customer Renewals and Upselling Target Company Background Prioritize candidates with relevant Customer Success or Account Management experience at companies operating in fleet telematics, GPS tracking, connected vehicles, fleet management software, and IoT mobility solutions. Priority target companies include:
• Intangles
- Intangles
- LocoNav
- Fleetx
- TrackoBit
- iTriangle Infotech
- Uffizio
- Axestrack
- Roadcast
- WheelsEye
- Transight Systems
- Autoplant
- Asset Telematics
- Arya Omnitalk
- OneQlik
- EcoCosmo
- FleetRobo
- Fleetable
- FleetEnable
- Vamosys
- Mind Your Fleet
- GeoSafe Technologies
- BlackBuck
- MapmyIndia
- Rane t4u
- Microlise
- Taabi Mobility
- Zeliot
- Samsara
- Geotab
- Motive
- Verizon Connect
- Fleet Complete
- Teletrac Navman
- Webfleet
- GPS Insight
• Customer Success Manager
- Customer Success Manager
- Senior Customer Success Manager
- Key Account Manager
- Strategic Account Manager
- Enterprise Account Manager
- Client Success Manager
- Customer Relationship Manager
- Account Manager
- Prioritize candidates with direct experience in Customer Success or Key Account Management at the target companies.
- Look for ownership of enterprise accounts, customer relationships, renewals, retention, escalations, and upselling.
- Prefer candidates who have managed multiple large accounts and engaged with senior stakeholders.
- Verify total work experience and relevant employment history.
- Exclude profiles focused primarily on sales hunting, business development, technical support, or customer service without clear account ownership or customer success responsibilities.
- Do not shortlist candidates based solely on keywords such as IoT, GPS, or fleet management without relevant functional experience.
From Weekday AI's careers page (Workable), checked 30 Oct 2026.
How to apply
- Select Apply on apply.workable.com. It opens Weekday AI's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Weekday AI will reply to you directly. No real employer asks you for money to apply.
Posted 30 Oct 2026 · checked 30 Oct 2026 · Report this job