Program Manager - Middle Mile

• Middle-Mile Operations: Plan, coordinate, and monitor middle-mile transportation activities between warehouses, distribution centres, and other supply chain facilities.

• Middle-Mile Operations: Plan, coordinate, and monitor middle-mile transportation activities between warehouses, distribution centres, and other supply chain facilities.
• Transportation Management: Oversee vehicle allocation, route planning, shipment scheduling, transporter coordination, and timely movement of pharmaceutical consignments.
• Warehouse Operations: Coordinate with warehouse teams to ensure efficient dispatch, shipment handovers, loading and unloading, inventory movement, and documentation.
• Pharmaceutical Logistics: Ensure the safe and compliant transportation of pharmaceutical products while maintaining product quality and integrity throughout the distribution process.
• Cold-Chain Management: Monitor temperature-controlled shipments, ensure adherence to specified temperature ranges, review temperature records, and coordinate the resolution of temperature excursions.
• GDP Compliance: Ensure logistics activities comply with applicable Good Distribution Practices (GDP), SOPs, documentation requirements, and quality standards.
• Operational Performance: Track KPIs such as on-time dispatch, on-time delivery, transit time, shipment accuracy, temperature compliance, and transportation cost.
• Partner Management: Coordinate with transporters, third-party logistics providers, warehouse partners, and internal teams to maintain service levels and resolve operational issues.
• Issue Resolution: Identify and address shipment delays, route disruptions, temperature deviations, documentation gaps, and other logistics-related challenges.
• Process Improvement: Identify opportunities to improve transportation efficiency, warehouse coordination, capacity utilization, and overall supply chain performance.
• Reporting and Documentation: Prepare operational reports, maintain accurate shipment records, monitor service-level agreements (SLAs), and provide regular performance updates to stakeholders.
• Risk Management: Identify potential supply chain risks and implement corrective and preventive actions to minimize disruptions and ensure continuity of operations.

• Bachelor's degree in Supply Chain Management, Logistics, Pharmacy, Pharmaceutical Sciences, Operations Management, or a related field.
• Minimum of 3 years of relevant experience in middle-mile logistics, transportation management, warehouse operations, or pharmaceutical supply chain operations.
• Strong understanding of middle-mile transportation processes, shipment planning, route coordination, and logistics execution.
• Experience managing warehouse-to-warehouse movement, dispatch operations, shipment tracking, and transporter coordination.
• Exposure to pharmaceutical logistics, healthcare supply chains, or temperature-sensitive product distribution.
• Understanding of cold-chain logistics, temperature monitoring, temperature excursions, and product handling requirements.
• Knowledge of Good Distribution Practices (GDP), SOPs, shipment documentation, and pharmaceutical quality requirements.
• Ability to monitor operational KPIs, analyze performance trends, and drive continuous improvement initiatives.
• Experience coordinating with third-party logistics providers, transporters, warehouse teams, and cross-functional stakeholders.
• Strong problem-solving, analytical, communication, and coordination skills.
• Ability to manage multiple operational priorities, resolve time-sensitive issues, and maintain high service standards.
• Proficiency in MS Excel and familiarity with transportation management systems (TMS), warehouse management systems (WMS), or logistics tracking tools is an advantage.