Enterprise Operations Center Specialist - Washington, MO - Nights
- Location
- Mercy Data Center Washington
- Work mode
- On-site
- Employment type
- Full-time
About the job
Find your calling at Mercy!
Perform pro-active monitoring of Mercy's network, applications, and infrastructure. Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities. Actively troubleshoot high priority multi-user impact events escalating as business needs dictate. Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events. Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs. Utilize EOC run-book guidelines for first level break/fix restoration needs. Initiate and coordinate outage conference bridges as part of the outage management process. Support team members in dealing with large scale events. Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services. Position Details:
Position Description: Enterprise Operations Center Specialist Location: Onsite Type: Full-Time (Nights - Weekdays/Weekends)
Mercy Data Center Washington 770 Vossbrink Drive Washington, MO 63090
Position Shift Times: 7:00pm-7:00am (Position includes night and weekend shift differentials)
*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.
Summary:
- Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
- Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
- Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
- Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
- Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
- Utilize EOC run-book guidelines for first level break/fix restoration needs.
- Initiate and coordinate outage conference bridges as part of the outage management process.
- Support team members in dealing with large scale events.
- Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services.
Qualifications:
- Education: High School Diploma or GED.
- Experience: Minimum 1-3 years of experience working in Information Technology field.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
Find us at: Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers
EEO/AA/Minorities/Females/Disabled/Veterans
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
From MHM Support Services's careers page (Workday), checked 30 Oct 2026.
How to apply
- Select Apply on mercy.wd1.myworkdayjobs.com. It opens MHM Support Services's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- MHM Support Services will reply to you directly. No real employer asks you for money to apply.
Posted 30 Oct 2026 · checked 30 Oct 2026 · Report this job