Customer Service & Operations Analyst
- Location
- Gurugram, Haryana, IN
- Work mode
- On-site
- Employment type
- Full-time
About the job
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You’ll also be:
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
The skills you'll need To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You’ll also need:
- 2025 or 2026 graduates with degree in B.Com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
- Fresher's or candidates with less than 1 year of work experience
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metricsMicrosoft Office skills, including PowerPoint, Excel and Word
From Students Circles India's careers page (Company careers page), checked 30 Oct 2026.
How to apply
- Select Apply on studentscircles.com. It opens Students Circles India's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Students Circles India will reply to you directly. No real employer asks you for money to apply.
Posted 30 Oct 2026 · checked 30 Oct 2026 · Report this job