Senior Manager, Event Operations

• Program Delivery & Workstream Leadership

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• Serve as the operational lead for Bentley's flagship programs, including the User Conference and Year in Infrastructure Awards.

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• Build and maintain integrated workback schedules, critical paths, and milestone plans across all phases of delivery.

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• Establish and lead planning cadence, workstream meetings, readiness reviews, and issue-resolution forums that keep programs moving forward.

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• Drive accountability across internal teams, agency partners, and stakeholders, ensuring commitments are met and dependencies are proactively managed.

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• Identify risks, facilitate decisions, and escalate issues before they impact delivery.

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• Maintain visibility into cross-functional dependencies and ensure decisions, action items, and milestones remain on track throughout the event lifecycle.

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• Partner closely with the VP of Global Events and the Director of Global Event Delivery to ensure strategic vision and experience objectives are translated into executable plans.

• Operational Readiness & Event Execution

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• Lead operational readiness across registration, housing, transportation, food and beverage, staffing, keynote production, content delivery, show floor operations, speaker logistics, executive programs, and onsite support.

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• Partner with Experience Design and Programming & Content Operations teams to ensure creative, content, and production requirements are translated into executable plans and delivered according to schedule.

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• Lead operational readiness reviews and drive issue resolution across all major workstreams in advance of critical milestones and onsite execution.

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• Provide onsite operational leadership during load-in, event operations, load-out, and post-event closeout activities.

• Agency & Partner Leadership

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• Serve as the day-to-day operational lead for agency and production partners.

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• Coordinate agency schedules, deliverables, and dependencies to ensure work progresses with clarity, accountability, and alignment.

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• Build strong working relationships and ensure external partners operate as seamless extensions of the Bentley team.

• Operational Excellence & Process Improvement

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• Document lessons learned and incorporate improvements into future planning frameworks, templates, and playbooks.

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• Identify opportunities to simplify workflows and improve team efficiency through the practical application of AI-enabled tools, automation, and modern ways of working.

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• Partner with the Director of Global Event Delivery to pilot and adopt new technologies that improve planning visibility, reduce manual effort, and increase organizational capacity.

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• Contribute to the ongoing evolution and maturity of Bentley's event delivery model.

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• Champion operational discipline and best practices across the organization.

• This role requires people management and will lead 2 direct reports, and is a full-time role expected to work 40 hours per week.

• This role requires a minimum of 30% travel.

• Requires sitting or standing at will while performing work on a computer (or any other physical requirements ).

• 8–12 years of progressive responsibility leading operations for large-scale enterprise technology conferences, including flagship events with complex stakeholder ecosystems, multiple workstreams, and high executive visibility.

• Demonstrated ability to create structure, establish operating cadence, and drive accountability across highly matrixed teams and external partners.

• Strong project and program management skills with the ability to balance competing priorities and tight timelines.

• Experience managing agencies, production partners, vendors, and external service providers.

• Exceptional communication skills and the ability to maintain momentum and alignment across highly matrixed teams.

• Ability to influence cross-functional teams and drive accountability without direct authority.

• Experience building schedules, managing risks, and facilitating decision-making in dynamic environments.

• Curiosity and openness toward AI-enabled workflows, automation, and modern approaches to project management and event delivery.

• Experience with event technologies, project management platforms, and collaborative planning tools.

• Excellent written and verbal communication skills.

• Bachelor's degree or equivalent combination of education and experience.

• Willingness to travel domestically and internationally and provide onsite leadership during event execution.

• Experience leading large-scale global user conferences, customer events, or enterprise technology events.

• Experience working in software, technology, engineering, or infrastructure-related industries.

• Experience implementing event technology platforms, workflow automation, or AI-enabled planning tools.

• Professional certification in event management, project management, or related disciplines.

• Step into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success.
• An attractive salary and benefits package.
• Bentley Impact Day: take a day off from work to volunteer with an organization of your choice.
• Celebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• Be part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.