Agente de Mesa de ayuda / Presencial Bogotá
- Location
- Bogota, DC, Colombia
- Work mode
- On-site
- Employment type
- Full-time
About the job
What success looks like in this role:
- Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
- Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
- Escalates complex problems to other resolver teams or vendors.
- Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
- Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years’ experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .
From 411 Unisys de Colombia, S.A.'s careers page (Workday), checked 30 Oct 2026.
How to apply
- Select Apply on unisys.com. It opens 411 Unisys de Colombia, S.A.'s own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- 411 Unisys de Colombia, S.A. will reply to you directly. No real employer asks you for money to apply.
Posted 30 Oct 2026 · checked 30 Oct 2026 · Report this job