Client Advisor

• Representing the Frette DNA in every client interaction, turning every sale into a personalized and memorable experience

• Building authentic and meaningful relationships with clients, developing your own client portfolio and contributing to the growth of the boutique

• Providing expert sales consultations through an in-depth knowledge of the product, design, and the client’s lifestyle

• Achieving and exceeding commercial targets through clienteling, client retention, and sales development activities

• Ensuring operational excellence within the Boutique, contributing to the brand’s high standards of service and presentation

• Build strong and meaningful relationships with Clients through a personalized, consultative approach

• Proactively expand your Client network beyond the Boutique, creating new connections and opportunities through networking, local activities, and strategic relationships, with the goal of building a strong and qualified client portfolio over time

• Develop your client portfolio through clienteling activities and consistent follow-up

• Understand clients’ needs, preferences, and lifestyles in order to provide personalized solutions

• Identify and generate upselling, cross-selling, and White Glove service opportunities

• Achieve sales targets and key commercial KPIs

• Develop a structured approach to client relationship management through the Proximity CRM, leveraging client insights and data to create personalized experiences and anticipate needs and commercial opportunities

• Share Frette’s history, craftsmanship, and heritage through engaging storytelling

• Deliver the Frette Selling Ceremony, adapting it to the individual needs of each client

• Provide clients with a holistic consultation combining product, design, and lifestyle

• Gather client feedback and contribute to the continuous improvement of the client experience

• Support the store’s daily operational activities, including cash register operations, quotations, returns, orders, and opening and closing procedures when required

• Collaborate in stock management and deliveries

• Maintain visual merchandising standards and ensure the Boutique is presented to the highest standards

• Build authentic relationships and make every client feel welcomed, valued, and appreciated

• Demonstrate a strong commercial mindset and turn opportunities into results

• Consistently nurture client relationships through clienteling and follow-up activities

• Be curious and passionate about design, luxury, and lifestyle

• Be proactive, detail-oriented, and demonstrate a strong sense of initiative

• Work with energy, collaborate effectively with the team, and contribute to a positive working environment

Qualifications

• 3 years of experience in luxury retail, hospitality, or interior design preferred
• Passion for luxury, design, and client service

• Excellent interpersonal and communication skills

• Strong results orientation and commercial awareness

• Ability to work effectively as part of a team in a dynamic environment

• Familiarity with POS systems, CRM platforms, and Microsoft Office / Google Workspace

• Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stock room, and offsite.
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.

• Competitive hourly base pay of up to $28 per hour

• Competitive hourly base pay of up to $28 per hour
• Monthly individual commission opportunities
• Guaranteed commission during your first three months
• Quarterly sales bonus opportunities
• Anniversary incentives and employee recognition programs
• Referral bonus program
• Full-time employment with consistent scheduling