Senior Academy Manager - Enterprise Credit Commercial Credit
- Location
- Charlotte; Atlanta; Plano; Boston; Phoenix; Chicago; Jacksonville; Pennington
- Work mode
- On-site
- Employment type
- Full-time
About the job
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: This job is responsible for leading employees through onboarding, upskilling and core programs. Key responsibilities include developing Academy participants' proficiency, building skill development through various learning modalities, and demonstrating the principles of the bank's client-centric strategy to drive appropriate behaviors. Job expectations include partnering with leadership to drive employee development and managing various levels of Academy activities.
This role will support the execution of Academy programs for the Enterprise Credit Commercial Credit segment.
Responsibilities:
- Leads onboarding, core and/or upskill Academy programs (virtually and/or in the classroom), inclusive of delivering assessments, managing practice pods, call calibration sessions, practice sessions, and simulator workshops
- Identifies behavior and proficiency gaps, develops action plans, and coaches participants to ensure successful completion of training programs and achievement of milestones
- Manages program outreach, coordination, logistics, communications, calendar planning, escalations, and ensures teammates have access to technology
- Partners with Academy content design teammates to provide feedback and insight on content, curriculum, and programs in partnership with Academy content design teammates
- Drives adherence to risk culture by enforcing internal and regulatory policies, procedures, and processes throughout New to Role programs
- Oversees the periodic post-program completion checkpoints to gauge the participants understanding and help accelerate speed to desired proficiency and/or reduce the learning curve for associates
- Facilitates Line of Business leadership routines and initiatives, providing stakeholders with development and program updates
Required Qualifications
- Recent/Previous Commercial Credit Experience
- Proven ability to coach, manage, and develop by driving proficiency and performance in a customer centric environment
- Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge
- Strong interpersonal skills, including the ability to easily engage others in dialogue, influence without direct authority, convey sincere interest in building/deepening relationships, and demonstrate a commitment to excellence
- Effective communication skills (including verbal, non-verbal, written and presentation) and active listening skills, including the ability to influence virtually
- Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed
- Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the enterprise risk culture
- Strong organizational skills including the ability to manage multiple responsibilities and prioritize
- Proficiency in computer skills and professional programs (for example, Microsoft Office), and perform administrative tasks without help of administrative assistant
Skills:
- Active Listening
- Hiring and Onboarding
- Influence
- Learning Delivery
- Presentation Skills
- Coaching
- Collaboration
- Consulting
- Oral Communications
- Customer Service Management
- Customer and Client Focus
- Executive Presence
- Leadership Development
- Talent Development
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Shift: 1st shift (United States of America)
Hours Per Week: 40
Pay Transparency details
US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)
Pay and benefits information
Pay range
$99,000.00 - $142,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
From 13-5674085 Merrill Lynch, Pierce, Fenner & Smith Inc's careers page (Workday), checked 31 Oct 2026.
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Posted 30 Oct 2026 · checked 31 Oct 2026 · Report this job