Lead Analyst, Advanced Technology
- Location
- Bangalore, KA, IN
- Work mode
- On-site
- Employment type
- Full-time
About the job
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Job Title: Lead Analyst, Advanced Technology
Office location: Mumbai & Bengaluru /Hybrid
Job Type (perm/FTC) Permanent
Context & Job Purpose
We are seeking a 2nd Line Support Specialist to provide operational, technical, and functional support for Manhattan Active WMS and warehouse IT infrastructure. The role is responsible for maintaining system stability, resolving incidents, supporting warehouse users, and ensuring seamless warehouse operations in a fast-paced logistics environment.
Key responsibilities
Manhattan Active WMS Support
- Provide Level 2 support for Manhattan Active WMS incidents, service requests, and user access management.
- Troubleshoot issues across receiving, inventory, replenishment, picking, packing, and shipping operations.
- Monitor and support WMS integrations, interfaces, and warehouse process functionality.
- Escalate complex issues to Level 3/4 support teams and vendors as needed.
- Document incidents, root causes, workarounds, and enhancement requirements.
- Support software releases, testing, validation, and change implementations.
- Collaborate with business users, operations teams, project teams, and external vendors.
Application & IT Support
- Manage incidents and service requests via ServiceNow, Microsoft Teams, phone, and email.
- Prioritize issues according to business impact and SLA requirements.
- Participate in major incident management, root cause analysis, and problem management activities.
- Develop and maintain knowledge articles, SOPs, and support documentation.
- Work closely with Infrastructure, Security, Network, and Application teams.
- Contribute to service improvement initiatives and operational reporting
Key Skills & Competencies
- Manhattan Active WMS or equivalent Warehouse Management System (WMS)
- Warehouse and logistics process knowledge
- Incident and service request management
- ServiceNow or similar ITSM platform
- Microsoft Windows and Microsoft 365
- User access and permission management
- Troubleshooting and root cause analysis
- Strong stakeholder communication skills
- Fluent English communication
Nice-to-Have Skills
- Basic SQL knowledge
- Log analysis and troubleshooting
- API, system integration, and interface support experience
- RF scanners, printers, handheld devices, and warehouse hardware support
- German language proficiency
- Exposure to release management and testing activities
Key Competencies
- Analytical th
From GXO Logistics's careers page (Company careers page), checked 31 Oct 2026.
How to apply
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- GXO Logistics will reply to you directly. No real employer asks you for money to apply.
Posted 30 Oct 2026 · checked 31 Oct 2026 · Report this job