Sr Associate Software Engineer CRM

Career Category Information Systems Job Description Senior Associate Software Engineer At Amgen, Technology isn’t just a support function—it’s a catalyst for discovery, transformation, and real-world impact. Here, your ideas fuel innovation that improves and saves lives of patients in dire need of our medicines. Are you ready to do meaningful work that matters? Live What you will do Role Description: The Senior Associate Software Engineer Operations is responsible for maintaining software applications and solutions that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with product managers, developers, and other engineers to create and maintain high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime. You will be part of a team specifically focusing on Global CRM and Marketing capabilities. Amgen is using fully integrated and best in class technologies, having Salesforce.com as core architecture & relying on business capabilities enablers such as Veeva CRM, Veeva Vault, Salesforce Marketing Cloud. Roles & Responsibilities:

• Own operational support, maintenance, and enhancement for Veeva CRM/Salesforce applications and modules • Lead troubleshooting, configuration, and development activities related to incidents, service requests, and user stories • Drive rapid resolution of production issues through effective investigation, root cause analysis, and implementation of corrective actions. • Investigate software defects and implement practical solutions to meet evolving business needs • Support integrations with other enterprise systems to ensure seamless data flow and reliable functionality • Develop and maintain operational runbooks, support documentation, and knowledge-sharing materials. • Provide ongoing application monitoring and maintenance to ensure optimal system performance and availability • Contribute to front-end and back-end support and development activities within Veeva CRM/Salesforce environments • Perform unit testing, integration testing, and validation activities to ensure application stability and quality • Use Continuous Integration and Continuous Deployment as part of the DevOps practices and maintain CI/CD Pipelines • Maintain high standards of system and code quality through configuration reviews, testing, and adherence to support best practices • Drive continuous improvement initiatives focused on automation, reliability, and operational excellence • Possess strong rapid prototyping skills and can quickly translate concepts into working code What we expect of you We are all different, yet we all use our unique contributions to serve patients. The tech professional we seek is a creative problem-solver and a team player with these qualifications. Minimum requirements

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