Claims System Liaison
- Location
- Carmel, IN, USA
- Work mode
- On-site
- Employment type
- Full-time
About the job
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Claims System Liaison to join our growing team in Carmel, IN! The Claim System Liaison is responsible for monitoring and maintaining claim systems functionality, as well as providing administrative and clerical services in order to ensure effective and efficient operations of the Claims department.
How You Will Contribute:
- Continually review systems for potential enhancements to increase functionality and efficiency.
- Testing lead and coordinator for all claim system upgrades.
- Maintain vendor and policy databases in claims system.
- Maintain distribution lists for monthly members reports and claims acknowledgments.
- Process FROI EDI errors for transmission to state.
- Process incoming mail, including indexing and distributing.
- Process new claim assignments.
- Process recovery/reimbursement checks.
- Field calls related to outstanding provider bills and escalate to adjuster when appropriate.
- Assist with incoming phone calls.
- Creates and maintains database and spreadsheet files for agency and member lists.
- Complete special projects as assigned by CSL Supervisor or Claims Leader.
- Other job-related projects or assignments as delegated.
- Pursues a course of personal, professional development.
Skills & Experience to be Successful:
- High school diploma or GED.
- Proficient with MS Office Suite.
- Proven communication, interpersonal and organization skills.
- Proven analytical skills.
- Ability to work in a team environment.
- Exceptional telephone demeanor.
- Ability to maintain a high level of confidentiality.
- 1 – 3 years experience in a similar position.
- Valid Driver’s License.
Preferred :
- Associate degree or certification in a business-related discipline.
Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
From 001 Brown & Brown, Inc's careers page (Workday), checked 31 Oct 2026.
How to apply
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Posted 15 Oct 2026 · checked 31 Oct 2026 · Report this job