Regional Service Manager (m/f/d) - Laboratory Automation Solutions
- Work mode
- On-site
- Employment type
- Full-time
About the job
Regional Service Manager (m/f/d) - Laboratory Automation Solutions
Job Description We are Brooks. Brooks is a growing, fast-paced technology leader delivering automation solutions that support the dynamic semiconductor and life sciences laboratory markets.
At Brooks Laboratory Automation Solutions (LAS) we develop innovative automation solutions that help laboratories worldwide improve efficiency, accuracy, and scalability. As a global leader in laboratory automation and life sciences technology, we are looking for a Regional Service Manager Europe (m/f/d) to lead our service operations across Europe and the UK, while collaborating closely with global teams.
Your Impact. As Regional Service Manager, you will be responsible for delivering outstanding customer service and operational excellence across the region. You will lead service activities, support business growth, and act as the key escalation point for customers, distributors, and internal stakeholders.
What you will do.
- Lead service operations across Europe & the UK, including installations, maintenance, repairs, and technical support
- Drive customer satisfaction and ensure achievement of service performance targets
- Manage customer escalations and complex technical issues
- Oversee service contracts, renewals, quotations, and commercial service activities
- Monitor KPIs and implement continuous improvement initiatives
- Manage regional spare parts inventory and service logistics
- Support and develop distributors, contractors, and service partners
- Deliver technical training and knowledge transfer to customers and service teams
- Collaborate with global teams across EMEA, Americas, and APAC
- Support product launches, customer events, and industry trade shows
What you will bring.
- Proven leadership experience in Field Service, Technical Service, or Customer Support
- Strong background in installations, maintenance, troubleshooting, and customer escalations
- Experience leading remote and cross-functional teams
- Excellent customer relationship and stakeholder management skills
- Commercial mindset with experience managing service agreements
- Ability to thrive in a fast-paced, international environment
- Fluency in English; German and/or Italian is a plus
Nice to have
- Experience in one or more of the following industries:
- Laboratory Automation
- Life Sciences
- Biotechnology
- Diagnostics
- Medical Devices
- Scientific Instrumentation
What We Offer.
- Join a global leader in laboratory automation, take ownership of a high-impact region, collaborate with international teams, and accelerate your career while helping drive scientific and healthcare innovation.
- Employee Referral Program
- Mental Health & Wellness Benefits
- Continuing education opportunities
#LI-Remote #LI-SS1
Wenn Du aus technischen Gründen nicht in der Lage bist, eine Bewerbung auszufüllen oder auf eine Stellenausschreibung zu antworten, wende Dich bitte per E-Mail an talentattraction@brooks.com , um Unterstützung zu erhalten.
Der Mensch zählt! Vielfalt macht uns stark und erfolgreich. Wir bieten allen Chancengleichheiten – unabhängig von Alter, Geschlecht, Nationalität, kultureller Herkunft, Behinderung, Religion, Weltanschauung oder sexueller Orientierung.
From Brooks Automation US LLC's careers page (Workday), checked 30 Oct 2026.
How to apply
- Select Apply on brooks.com. It opens Brooks Automation US LLC's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Brooks Automation US LLC will reply to you directly. No real employer asks you for money to apply.
Posted 8 Oct 2026 · checked 30 Oct 2026 · Report this job