Quality Virtual Support II

• Experienced industry professional to include 5+ years in the following role(s)
• Repair Facility – Collision estimator, service advisor
• Carrier – Auto physical damage appraiser

• 5+ years of experience in collision repair, with strong knowledge of repair processes and industry standards
• I-CAR Platinum Certified Estimator and/or Auto Physical Damage Appraiser
• Advanced knowledge of CCC/Mitchell estimating systems and "P-Page" logic.
• Intermediate knowledge of Microsoft products (Excel, Outlook, and Teams)
• Proven ability to lead, mentor, and adapt to changing team needs.
• Strong verbal and written communication skills, with the ability to provide clear constructive feedback.
• Personable, approachable, and focused on delivering “World Class” teammate support.
• Ability to establish trust and rapport with team members and leadership.
• Strong organizational skills and ability to work independently.
• Efficient in tracking and reporting performance data for continuous improvement.
• Ability to manage multiple tasks in a fast-paced environment.

• High school diploma or GED

• High school diploma or GED
• Minimum 5 years related experience
• Must be able to understand the needs of the carrier and the customer.
• Advanced understanding and knowledge of repair process/procedures- what is necessary to fix a vehicle, assess damages, and understand collision theory.
• Detailed knowledge of CCC/Mitchell estimating & “P-Page” logic
• Excellent verbal & written communication skills
• Must be at least 18 years of age
• Multi-tasking; adapts easily to fast-paced environment
• Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
• Must be able to sit for long periods of time