BMC Company 100
From company careers site
Unit Coordinator
- Location
- Boston
- Work mode
- On-site
- Employment type
- Part-time
About the job
POSITION SUMMARY :
Responsible for the overall clerical functions of the nursing station/front desk. Working collaboratively with the clinical team, the Unit Coordinator participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.
Position : Unit Coordinator Department : Menino 6 East Schedule : Part Time (32 hours, Rotate Day/Evening/ Every Other Weekend & Holiday)
ESSENTIAL DUTIES & RESPONSIBILITIES :
Care of the Patient and Family/Visitors:
- Performs a variety of direct service activities to ensure that patients and their families/visitors receive timely information and appropriate responses to their needs.
- Greets and directs patients, famili es, visitors and staff in a friendly courteous positive customer service manner.
- Identifies self.
- Provides informativ e, non-clinical information when requested by patients, families, staff or visitors.
- Interacts in a courteous professional manner.
- Coordinat es activities of front desk/office support services.
- Performs clerical duties for the department.
- Answers/responds to telephone calls and inquiries in timely manner.
- Handles inquiries; refer calls/inquires to appropriate personnel in a time ly manner.
- Checks and replies to BMC e-mail frequently during shift.
- Checks voice messages and follows up on messages during the shift.
- For Respiratory Therapy Dept:, this also includes: Logs in to the pulmonary functio n test (PFT) extension at the start of each shift, following breaks and lunch.
- Logs off the PFT extension at the start of brea ks, lunch and at the end of the shift.
- Uses manual/computer programs/terminal for access & data entry of patient information, verifies and updates as necessary, print reports, faxes as needed, order items as needed, schedule appointments, verify information etc.
- Answers patient call lights in a timely manner and immediately, if possible.
- Responds to patient requests within the scope of his/her role, seeks assistance from the clinical team as appropriate.
- Fol lows-up on call light requests to ensure nursing staff has responded.
- Maintains communication data, i.e. com puter, charge/ white boards, daily communication sheets, assignment sheets, updates room name tags, pre-caution labels i.e.
- Participates in orienting patient to their room, call light, telephones and the unit by distributing welcome letters and informational packets.
- Initiates daily RN phone assignment, logs RN daily phone numbers, and demonstrated appropriate procedures to triage calls through patient call system.
- Secures patients’ personal property and belongings according to hospital procedures, e.g., labeling patient belongings, sending valuables to the safe, etc.
- Ensures a patient belongings list for every patient.
- Upon discharge copies belongings list and files in binder/other designated location.
- Monitors healthcare computer software sys tems ( i.e., SCM, SDK, GE, etc) and Bed Board for new discharge orders, prints discharge summaries, places discharge summaries in chart, makes clinic appointments for patient prior to discharge, documents as required.
- Handles and distributes mail, flowers, gift s, etc.
- Facilitates patient/family/visitor acc ess to available hospital services such as, the cafeteria, chapel, gift shop, parking, cashier, etc.
- Identifies emer gency situations and initiates appropriate response actions within the scope of his/her role.
- Is familiar with area disaster plan and unit.
- Coordinates and makes appointments for transportation for patients and related material s, e.g., VA, chair car, patient t ransport, medical records, specimens, blood products, requisitions, etc., in a timely manner.
- Uses computer software /terminal for access data entry.
- Interface among various departments: works collaboratively with other units, services, and departments to ensure patients, families, visitors and staff receive needed services informa tion, and materials.
- Takes initiative to identify and resolve/respond to questions and/or discrepancies; acts within the scope o f his/her role and refers issues to appropriate team members as needed.
- Performs a variety of office and clerical functions, such as photocopying, sending and receiving fax transmissions; takes actions to respond appropriately.
- Checks copier daily and replaces paper as needed.
- Calls for service of copier as needed.
- Coordinates unit’s communications including but not limited to, placing alpha numeric text pages to physicians or appropriate staff; calling family members/next of kin, etc.
- May assist in patient admission, discharge and transfer processes by obtaining and managing insurance pre-approvals, obtaining and verif ying demographic information, completing free-care applications obtaining and creating medical records .
Medical Record and Order Entry:
- Maintains accurate, complete, up-to-date patient care records as defined by hospital policy.
- Prepares charts and labe ls on admission with appropriate documentation sheets and places appropriate clinical pathways in bedside charts, as ordered.
- Maintains complete and accurate medical records through timel y filing of results and treatment documents, periodic chart thinning and replenishing of chart forms.
- Ensures that chart made for the patient has all necessary documents and labels in place, etc.
- Label precaution charts with appropriate precaution labels.
- Maintains supply of precaution signs for patient rooms.
- Accesses, retrieves and enters computerized and non-computerized d ata, e.g., retrieving lab and test results, etc.
- Communicates findings to clinical team members as appropri ate.
- Maintains statistics for the PFT Lab and Bronchoscopy areas (applies to Respiratory Therapy Clinic only).
- Sched ule and book s patient appointments.
- Uses manual/computer programs/terminal i.e. SCM, IDX, GE i.e. for access & data entry of appointment information.
- Follows the approved scheduling/appointment policy.
- Schedules appointment on day of request.
- Notifies appropriate individuals as required.
- Prints appointments as required.
- Fax es information as need ed.
- Checks chart for completeness.
- Check to ensure that appropriate pathway sheet is in the chart.
- Obtain discharge summaries, ensuring each page has barcode labeling etc., prior to forwarding materials to medical record room.
- Recopies and replenishes chart forms, e.g., medication records, activity sheets, etc., prior to expiration, ensuring each form is appropriately labeled with the correct patient’s name and medical record number.
- Tran scribes patient care orders accurately and in a timely manner as appropriate.
- Collaborates with the healthcare team to obtain necessary information for test/procedure schedulin g inclusive of necessary pre-test/procedure preparation scheduling, e.g., books necessary, preoperative screening exams/tests in advance of scheduling surgery/procedure; coordinates patient test/procedure schedule to minimize patient travel and time off unit.
- Communicates test/procedure/therapy schedule and relevant changes to patients, families, primary care providers, consultants, and staff as appropriate.
- Maintains appropriate manual/computer logs records, and unit databases, e.g., diet list, census sheets, s upply log, and patient board to include updated physician coverage, current pager number and RN name at all times, admissions, dischar ges, etc.
- Ensures that the unit has a current Downtime Materials Box.
- Maintains and replenishes Dow ntime Box with appropriate order sheets, Dr's Orders, Progress Notes, lab etc.
- Is proficient in downtime procedures and aware of location of Downtime Computer and Printer that can be accessed when other computers fail.
Care of the Environment, Equipment and Material Supplies:
- Performs a variety of activities to ensure a clean, safe and stocked unit environment for patients, visitors and staff.
- Conducts daily rounds, to ensure safe and clean environment and contacts appropriate Department/staff to clean, transport, and/or to address other s afety/cleanliness issues.
- Initiates work/repair orders uses computer software /terminal for access data entry.
- Log issues with the ITS rounder or to the help desk.
- Arranges for delivery of expired/broken equipment/materials to appropriate repair site.
- Tracks and returns borrowed/rented equipment.
- As directed by manager, logs/completes daily patient charges/billing, inclusive of appropriate billing co des, either manually or via automated systems according to department /hospital standards.
- Insures billing is complete and without errors.
- Checks inventories, orders, maintains and restocks to par level supply of p apers, forms and office supplies according to par levels and budget targets using on line ordering computer system or paper systems.
- Organizes work and storage area.
- Verify amounts received as ordered.
- Orders other supplies as requested.
- Competent in ordering supplies online using Lawson, RSS, and Staples, RR Donnelly i.e.
- Participates in searches for missing patients, belongings and/or equi pment.
- Maintains and troubleshoots basic office equipment including but not limite d to, daily reboot of computer, load printer/photocopier with paper, point-of-service monitors, printers, fax machines, addressograph, etc .
Work R ules, Standards, and Competency Compliance:
- Acts in a manner that supports a positive and collaborative work envi ronment and that is congruent with established standards, policies, procedures, and regulations.
- Conforms to hospital universal standards of per formance and conduct, including those pertaining to patient rights and BMC Standards of Behavior, so that the best possible customer service an d patient care may be provi ded.
- Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts seeking assistance from his/her supervisor when needed.
- Seeks out and acts upon constructive feedback regarding daily performance and works toward achieving goals identified during performance evaluations.
- Particip ate in staff meeting, departmental/unit initiatives, quality improvement projects and committee meetings as assign ed i.e. cost containment activities as needed.
- If unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and document review and become knowledgeable of issues discussed.
- Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, Joint Commission, Fire Codes, OSHA, etc .
- Follows established Conduct and Attendance, Safety, and Infectious control policies/standards; consistently available on the unit.
- P articipates in ongoing educational activities to maintain competency and update requisite skills in his/her area of responsibilities; maintains accurate annual educational record.
- Completes annual mandatory educational requirements, e.g., safety regulation and infection control review, departmental and unit speci fic competencies, etc.
- Maintains a presentable appearance in accordance with dress code.
- Wears assigned uniform while on duty.
- Wears and has visible Hospital I.D. badge that identifies self as a Unit Coordinator.
- Assists in orientation of new staff, and serves as a resource to float staff on your unit.
- Adapts to changing patient and unit needs including but not limited to offering assistance to other team members, fl oating, adjusting assignments, running unit/patient errands when requested, needed, etc.
- Collaborates with charge nurse/supervisor to coordinate break periods with unit activities.
- Rem ains knowledgeable of and demonstrates reliability in regard to established work rules a
From BMC Company 100's careers page (Workday), checked 30 Oct 2026.
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Posted 12 Oct 2026 · checked 30 Oct 2026 · Report this job