Account Services Associate
- Location
- Stafford-TX-US
- Work mode
- On-site
- Employment type
- Full-time
About the job
Job Summary Maintains existing accounts and processes new account applications. Ensures customer data is accurate and in-line with data governance standards.
Major Tasks, Responsibilities, and Key Accountabilities
• Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries.
- Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries.
- Creates and maintains customer account data in SAP, including billing, shipping, contact, and purchasing information.
- Serves as the primary point-of-contact for account-related issues. Partners with internal teams to resolve customer concerns.
- Processes customer credit applications.
- Validates tax exemption documents, codes tax exemptions and concessions to accounts, and corrects system generated tax inaccuracies.
- Investigates undeliverable shipments. Updates shipping information with carriers and in the master record as needed.
- Maintains quality and departmental metrics.
Nature and Scope
• Refers complex, unusual problems to supervisor.
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
- None.
Work Environment
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
From HD Supply Management, LLC (USA)'s careers page (Workday), checked 31 Oct 2026.
How to apply
- Select Apply on hdsupply.com. It opens HD Supply Management, LLC (USA)'s own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- HD Supply Management, LLC (USA) will reply to you directly. No real employer asks you for money to apply.
Posted 2 Sept 2026 · checked 31 Oct 2026 · Report this job