Telephone Operator / SEIU - G - FT - Rotational - AGH - Pittsburgh
- Location
- Pittsburgh PA, 15212, 320 E N Ave.
- Work mode
- On-site
- Employment type
- Full-time
About the job
Company : Allegheny Health Network Job Description : GENERAL OVERVIEW
Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication
ESSENTIAL RESPONSIBILITIES
- Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications. Triages and prioritizes calls as to their urgency, and accurately routes calls accordingly. (85%)
- Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abuses of the alarm system. Logs emergency response information, as appropriate. May reprogram the computerized fire alarm system after it has been activated. (10%)
- Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures. (5%)
- Performs other duties as assigned or required.
QUALIFICATIONS
Minimum
- Excellent telephone skills and interpersonal communication skills required.
Preferred
- Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred.
- Experience using a PC-based telephone operator console preferred
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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From West Penn Allegheny Health System's careers page (Workday), checked 30 Oct 2026.
How to apply
- Select Apply on highmarkhealth.wd1.myworkdayjobs.com. It opens West Penn Allegheny Health System's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- West Penn Allegheny Health System will reply to you directly. No real employer asks you for money to apply.
Posted 2 Oct 2026 · checked 30 Oct 2026 · Report this job