Ich
From company careers site
Patient Support Coordinator
- Location
- Remote
- Work mode
- Remote
- Employment type
- Full-time
About the job
Essential Job Functions
- Demonstrates a positive attitude and creates good relationships with team, patients, and guests.
- Achieves 90% target for inbound and outbound calls.
- Schedules patients as trained per Best Practice Scheduling guidelines.
- Accurately documents conversations in patients’ electronic medical record.
- Verifies appropriate insurance(s) on patients, when appropriate.
- Confirms updates regarding patient demographic information during each visit: Name, DOB, Phone Number, Insurance.
- Respects and always maintains privacy and dignity of patients’ information to assure client confidentiality.
- Understands and follows the Code of Conduct, OSHA, and HIPAA guidelines.
- Meets the performance and skill metrics of the position, which are subject to change.
- Manages large amounts of calls in a timely manner.
- Follows communication ‘scripts’ when handling various topics.
- Identifies and resolves issues by using active listening and problem-solving skills.
- Understands disposition codes.
- Performs all other duties as assigned.
Minimum Required Education, Experience & Skills
- One year telemarketing, call center, or sales experience
- One year experience in a medical setting
- Bilingual in English/Spanish required.
- High school diploma or GED equivalent.
- Excellent customer service phone skills
- Effective written and oral communication skills
- Teamwork orientation.
- Organized and ability to manage competing priorities.
- Knowledge of medical terminology.
- Expert in computer literacy in electronic health record.
- Ability to navigate between multiple computer programs/screens while assisting patients on the phone.
- Basic mathematical skills.
- Ability to react calmly and effectively in emergency situations required.
- Safe work practices in a clinic setting.
- Able to follow through with delegated tasks.
Preferred Education, Experience & Skills
- At least 3 years in a medical/call center related customer service role.
Physical & Mental Requirements : (check all that apply)
- Required immunizations and vaccinations.
- Ability to lift to 5 0 pounds.
- Ability to push or pull heavy objects using up to 100 pounds of force.
- Ability to stand or sit for extended periods of time.
- Ability to use fine motor skills to operate equipment and/or machinery.
- Ability to properly drive and operate a vehicle.
- Ability to receive and comprehend instructions verbally and/or in writing.
- Ability to use logical reasoning for simple and complex problem solving.
- Occasionally requires exposure to communicable diseases or bodily fluids.
- Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training).
Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
From Ich's careers page (Workday), checked 29 Oct 2026.
How to apply
- Select Apply on ich.wd1.myworkdayjobs.com. It opens Ich's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Ich will reply to you directly. No real employer asks you for money to apply.
Posted 7 Oct 2026 · checked 29 Oct 2026 · Report this job