Bodily Injury Claims Specialist
- Location
- Raleigh, NC
- Work mode
- On-site
- Employment type
- Full-time
About the job
A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
Job Description
We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week.
Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Claims department as a Bodily Injury Claims Representative. The position requires the person to:
- Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments in accordance with coverage, damage and liability determination, and perform other functions or duties to properly adjust the loss.
- Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage.
- Follow claims handling procedures and participate in claim negotiations and settlements.
- Deliver a high level of customer service to our agents, insureds, and others.
- Devise alternative approaches to provide appropriate service, dependent upon the circumstances.
- Meet with people involved with claims, sometimes outside of our office environment.
- Handle investigations by telephone, email, mail, and on-site investigations.
- Maintain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within the time frame prescribed by the Company or statute.
- Handle complex and unusual exposure claims effectively through on-site investigations and through participation in mediations, settlement conferences, and trials.
- Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule.
- Assist in the evaluation and selection of outside counsel.
- Maintain punctual attendance according to an assigned work schedule at a Company approved work location.
Desired Skills & Experience
- A minimum of three years of insurance claims related experience.
- The ability to organize and conduct an investigation involving complex issues and assimilate the information to reach a logical and timely decision.
- The ability to effectively understand, interpret and communicate policy language.
- The dissemination of appropriate claim handling techniques so that others involved in the claim process are understanding of issues.
Benefits
Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!
Equal Employment Opportunity
Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.
*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.
#LI-AT1 #LI-Hybrid
From Auto-Owners Insurance's careers page (Workday), checked 29 Oct 2026.
How to apply
- Select Apply on auto-owners.com. It opens Auto-Owners Insurance's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Auto-Owners Insurance will reply to you directly. No real employer asks you for money to apply.
Posted 2 Oct 2026 · checked 29 Oct 2026 · Report this job