Outreach Specialist IV
- Location
- Getzville, NY
- Work mode
- On-site
- Employment type
- Full-time
About the job
Overview: This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
Primary Responsibilities :
- Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
- Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
- Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
- Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.
- Communicate liquidation options and explain the foreclosure process as necessary.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Scope of Responsibilities: Maintains direct contact with consumers.
Education and Experience Required: A combined 4 years’ higher education and/or work experience, including a minimum of 1 year collections or customer service experience.
Ability to communicate effectively and professionally over the phone. Excellent communication and customer service skills. Proficiency with word processing and spreadsheet software.
Education and Experience Preferred: Bachelor’s degree. Mortgage collections experience. Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location Getzville, New York, United States of America
From M&T Bank's careers page (Workday), checked 31 Oct 2026.
How to apply
- Select Apply on mtb.wd5.myworkdayjobs.com. It opens M&T Bank's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- M&T Bank will reply to you directly. No real employer asks you for money to apply.
Posted 8 Oct 2026 · checked 31 Oct 2026 · Report this job