Global Payments
From company careers site
Associate Client Server Software Analyst
- Location
- PUNE, , INDIA
- Work mode
- On-site
- Employment type
- Full-time
About the job
Summary of This Role Mandatory Skills Technical Skills
- 0-2 years of experience in application support.
- Basic understanding of Windows Operating Systems.
- Working knowledge of SQL for querying and data validation.
- Understanding of web-based applications and .NET application architecture.
- Basic knowledge of IIS and application troubleshooting.
- Understanding of networking fundamentals (DNS, ports, connectivity, HTTP/HTTPS).
- Familiarity with cloud environments and hosted applications.
- Knowledge of incident management and service request processes.
- Basic understanding of monitoring and alerting concepts.
Soft Skills
- Strong verbal and written communication skills.
- Good analytical and troubleshooting abilities.
- Ability to work effectively with business users and technical teams.
- Willingness to participate in bridge calls and incident resolution activities.
- Strong ownership and accountability for assigned tasks.
- Ability to manage multiple priorities in a fast-paced environment.
- Team player with a positive learning attitude.
Process Knowledge
- Basic understanding of ITIL/ITSM processes.
- Experience handling incidents, service requests, and user issues.
- Ability to document findings, resolutions, and operational procedures.
Good to Have Skills Technical Skills
- Knowledge of PowerShell or Python scripting.
- Exposure to cloud platforms (Azure, AWS, etc.).
- Knowledge of application monitoring and observability tools.
- Understanding of Site Reliability Engineering (SRE) concepts.
- Familiarity with automation tools and process improvement initiatives.
- Exposure to performance monitoring and log analysis tools.
Process & Operational Skills
- Understanding of operational metrics such as SLA, MTTD, and MTTR.
- Knowledge of reporting and audit processes.
- Experience creating knowledge articles and support documentation.
Key Responsibilities
- Provide Level 1/Level 2 support for business applications.
- Investigate and troubleshoot application, database, and system issues.
- Participate in incident bridge calls and assist in service restoration.
- Handle user incidents, service requests, and operational queries.
- Collaborate with development, infrastructure, database, and other support teams.
- Monitor application health and respond to alerts.
- Document resolutions, troubleshooting steps, and operational procedures.
- Escalate issues appropriately and provide timely updates to stakeholders.
- Identify opportunities for process improvements and automation.
- Continuously learn application functionality and supporting technologies.
From Global Payments's careers page (Workday), checked 30 Oct 2026.
How to apply
- Select Apply on globalpayments.com. It opens Global Payments's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Global Payments will reply to you directly. No real employer asks you for money to apply.
Posted 12 Oct 2026 · checked 30 Oct 2026 · Report this job