Cross-Functional IT Support Specialist
- Location
- Scott AFB, IL
- Work mode
- On-site
- Employment type
- Full-time
About the job
Overview:
Job Title: Cross-Functional IT Support Specialist
Security Clearance: Secret (or higher)
Location : Scott AFB, IL
(Due to the nature of the work and contract requirements, U.S. Citizenship is required. )
Description:
C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand.
Primary Responsibilities:
- Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.
- Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.
- Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.
- Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes.
- Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.
- Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.
- Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.
- Support weekly metrics and reporting by maintaining complete and accurate support records.
Required Qualifications:
- U.S. Citizenship.
- Broad experience across application/user support and desktop/end-user support functions.
- Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting.
- Ability to shift between support functions based on mission priorities and staffing needs.
- Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
- DoD/federal enterprise support experience.
- Experience with SPS/PD2, ECWM, or similar Government business applications.
- Previous DISA support experience.
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
Education / Experience:
- High school diploma and at least 5 years of relevant experience.
From C3EL's careers page (Greenhouse), checked 29 Oct 2026.
How to apply
- Select Apply on job-boards.greenhouse.io. It opens C3EL's own application form in a new tab, run on Greenhouse.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- C3EL will reply to you directly. No real employer asks you for money to apply.
Posted 10 Sept 2026 · checked 29 Oct 2026 · Report this job