Lead - IAM Platform Operations
- Location
- Tempe, AZ
- Work mode
- On-site
- Employment type
- Full-time
About the job
About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Lead, IAM Platform Operations Position Summary The Lead, IAM Platform Operations is responsible for the day-to-day operation, support, and continuous improvement of Northern Trust's Identity and Access Management (IAM) platforms. This role ensures IAM services are secure, stable, compliant, and operationally effective while partnering with IAM Engineering, Product Management, Risk, and Technology teams to deliver reliable identity services across the enterprise. The position supports identity governance, privileged access, authentication, authorization, non-human identity, and related IAM capabilities.
Key Responsibilities
• Lead operational support and administration of IAM platforms and services.
- Lead operational support and administration of IAM platforms and services.
- Manage platform health, availability, resiliency, maintenance, upgrades, and operational readiness.
- Monitor service performance, operational metrics, and SLA attainment, driving remediation where necessary.
- Coordinate incident, problem, and change management activities for IAM platforms.
- Drive process improvements, automation, and operational efficiency initiatives.
- Partner with Engineering and Product teams to transition new capabilities into production support.
- Support regulatory examinations, audits, control reviews, and evidence collection activities.
- Maintain operational procedures, support documentation, and service runbooks.
- Manage vendor support relationships and coordinate issue resolution with technology partners.
- Mentor junior team members and promote operational excellence across the IAM organization.
• 7+ years of experience in IAM, Cyber Security, Technology Operations, or related disciplines.
- 7+ years of experience in IAM, Cyber Security, Technology Operations, or related disciplines.
- Experience supporting enterprise IAM technologies and security platforms.
- Working knowledge of Identity Governance, Privileged Access Management, Authentication, Authorization, and Identity Lifecycle Management.
- Experience with incident management, service operations, platform support, and operational monitoring.
- Strong analytical, troubleshooting, and stakeholder management skills.
- Experience operating within regulated and risk-focused environments.
- Experience with CyberArk, Saviynt, Entra ID, Okta, Ping, ServiceNow, or similar platforms.
- Knowledge of ITIL, NIST, COBIT, and cybersecurity control frameworks.
- Financial services or highly regulated industry experience.
- Relevant certifications such as CISSP, CISM, ITIL, CyberArk, Saviynt, or Microsoft Security certifications.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com , or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Tempe Office
The Northern Trust Tempe office opened in 2015 with 75 employees and now serves over 75 different business functions with more than 700 employees. The team is recognized as a Global Capability Center that delivers exceptional value, quality, expertise and innovation through our diverse talent. Learn more.
From Northern Trust's careers page (Workday), checked 30 Oct 2026.
How to apply
- Select Apply on northerntrust.com. It opens Northern Trust's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Northern Trust will reply to you directly. No real employer asks you for money to apply.
Posted 14 Oct 2026 · checked 30 Oct 2026 · Report this job