IT Operations Analyst I
- Location
- Bengaluru, Karnataka, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
IT Operations Analyst I The Operations Control Center (OCC) team plays a key role in the operational support of Sabre’s infrastructure and cutting-edge technology platforms that support over 85,000 transactions per second. OCC is the first responder for all Sabre platforms worldwide that monitor and mitigate potential impacts before they become an issue. The role of the analyst will perform the following through knowledge base driven actions, on the job training and in-depth cross-training with fellow OCC peers and Sabre’s own Service Reliability engineers that will provide the following: RESPONSIBILITIES
- Apply and follow Sabre ITIL processes.
- Support operational stability of Sabre applications and infrastructure.
- Initiate calls for technical incidents supporting through resolution.
- Support triage of incidents and service requests driven by supported knowledge bases.
- Respond to incident alerts in a timely manner.
- Support day-to-day activities following documented work instructions using pre-defined process, procedures and operational tasks.
- Adhere to operational directives and comply with organizational policies.
- Operate shifts that support a 24/7 environment.
EXPERIENCE:
Demonstrate understanding of the following:
- Minimum 1-2 years related experience in Command Center or NOC environments
- Fundamental understanding of Service Desk, Command Center or Network Operations environments.
- Monitoring tools. (ex: Splunk, Zabbix, AppD, Google Console)
- A firm foundation in written and verbal communication skills.
EDUCATION: Bachelor’s degree or equivalent work experience.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
From 2001 Sabre Global Services S.A's careers page (Workday), checked 29 Oct 2026.
How to apply
- Select Apply on sabre.com. It opens 2001 Sabre Global Services S.A's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- 2001 Sabre Global Services S.A will reply to you directly. No real employer asks you for money to apply.
Posted 21 Sept 2026 · checked 29 Oct 2026 · Report this job