Guest Service Associate- F&B Service

• Greet guests warmly and professionally, providing them with a seamless and welcoming experience from arrival to departure
• Take accurate food and beverage orders while demonstrating comprehensive knowledge of menu items, ingredients, and preparation methods
• Deliver orders promptly and efficiently, ensuring accuracy and presentation standards are consistently maintained
• Respond to guest inquiries and concerns with empathy and professionalism, resolving issues creatively and collaboratively with team members
• Maintain clear communication with kitchen and bar staff to ensure timely service and food quality standards
• Set and clear tables with attention to detail, adhering to established service protocols and brand standards
• Monitor guest satisfaction throughout their visit and proactively address any concerns to ensure a positive experience
• Assist in training and mentoring new team members, leading by example and fostering a supportive team environment
• Maintain a clean, organized, and safe dining environment in compliance with health and safety regulations
• Support inventory management and assist with restocking supplies as needed
• Adapt quickly to changing priorities and guest needs in a fast-paced, dynamic environment
• Collaborate with colleagues across all departments to optimize operational efficiency and guest satisfaction

Qualifications

• Service-focused personality with a genuine passion for food and beverage hospitality
• Strong interpersonal and communication skills, both verbal and written
• Proven ability to work effectively in fast-paced, high-volume environments
• Excellent problem-solving abilities and the capacity to think on your feet
• Demonstrated experience in guest service, food and beverage service, or a similar hospitality role
• Exceptional attention to detail and organizational skills
• Ability to work collaboratively as part of a team while maintaining individual accountability
• Flexibility with scheduling, including availability for evenings, weekends, and holidays as required
• Knowledge of food safety standards and basic hygiene practices
• Strong time management and multitasking capabilities
• Ability to maintain composure and deliver outstanding service during peak service periods
• Willingness to learn and adapt to new procedures, systems, and service standards
• Inclusive mindset with the ability to interact respectfully with diverse guests and team members