Sales and Rental Coordinator

• As our Sales Administrator / Rental Coordinator, you'll be a key member of our team, supporting customers, coordinating rental vehicles, assisting with sales activities, and keeping daily operations running smoothly. This position will have a designated home store while supporting phone and rental operations for both our Lenexa and Kansas City locations as needed.
• You'll often be the first person a customer meets or speaks with, making you an important part of delivering the warm, welcoming experience that sets United Access apart.

• You enjoy helping people and creating a positive experience for everyone you interact with. Whether in person or over the phone, you listen carefully, communicate with empathy, and always look for ways to exceed expectations.

• You enjoy helping people and creating a positive experience for everyone you interact with. Whether in person or over the phone, you listen carefully, communicate with empathy, and always look for ways to exceed expectations.

• You enjoy managing multiple priorities and keeping things on track. Details matter to you, and you take pride in ensuring tasks are completed accurately and efficiently.

• You enjoy managing multiple priorities and keeping things on track. Details matter to you, and you take pride in ensuring tasks are completed accurately and efficiently.

• You quickly learn new systems and enjoy using technology to stay organized. When faced with a challenge, you're resourceful and proactive in finding solutions.

• You quickly learn new systems and enjoy using technology to stay organized. When faced with a challenge, you're resourceful and proactive in finding solutions.

• You enjoy supporting others and helping wherever needed. You work well with customers, sales teams, technicians, and leadership to achieve shared goals.

• Welcome customers and create a positive first impression

• Welcome customers and create a positive first impression
• Manage incoming phone calls and customer inquiries for both the Lenexa and Kansas City locations, ensuring timely, professional customer service.
• Route calls, coordinate communications, and provide administrative support across both store locations.
• Build and maintain strong customer relationships
• Maintain accurate customer records and account information
• Process paperwork, payments, invoices, and daily transactions
• Assist with cash handling, reconciliations, and record keeping

• Coordinate and manage rental fleet availability, scheduling, and utilization for both the Lenexa and Kansas City locations.

• Coordinate and manage rental fleet availability, scheduling, and utilization for both the Lenexa and Kansas City locations.
• Collaborate with team members at both locations to ensure rental vehicles are properly prepared, assigned, and available to meet customer needs.
• Prepare rental agreements and collect payments
• Process rental returns and close rental transactions
• Assist with occasional rental vehicle deliveries
• Clean and prep the rental vans for rent.

• Support sales staff with administrative and customer-facing activities

• Support sales staff with administrative and customer-facing activities
• Assist customers with mobility equipment, scooter, and wheelchair lift inquiries
• Conduct customer follow-up and outreach activities
• Help drive a seamless customer experience throughout the sales process

• Support operational coordination between the Lenexa and Kansas City locations to maintain efficient rental and customer service processes.
• Process vehicle titles, registrations, warranties, and DMV-related documentation
• Register warranties for mobility equipment installations
• Manage customer files and documentation
• Support inventory tracking and ordering processes
• Assist with special projects and additional administrative duties as needed

• High School Diploma or GED

• High School Diploma or GED
• Valid driver's license
• 3+ years of customer service experience in a fast-paced environment
• Strong verbal and written communication skills
• Experience working with CRM systems and customer records
• Ability to manage multiple tasks and priorities simultaneously
• Strong attention to detail and organizational skills

• Experience in a medical office, dealership, or service environment
• Microsoft Word and Excel proficiency
• Cash handling and accounting reconciliation experience
• Inventory management experience
• Bilingual skills

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Career Growth Opportunities
• Supportive Team Environment
• Meaningful, Mission-Driven Work