Spa Concierge

• Greet every guest warmly and professionally, and check guests in and out following spa service standards.

• Greet every guest warmly and professionally, and check guests in and out following spa service standards.
• Answer phones and respond to guest inquiries by phone, email and in person, and resolve guest concerns or escalate them to management.
• Book, modify and confirm appointments in Book4Time, including confirmation calls two days in advance, with accurate notes and communication to guests and therapists.
• Process guest payments, gratuities, gift cards and retail sales accurately, and complete end-of-day balancing.
• Present and recommend spa services, products and retail, and share menu knowledge with guests to support sales goals.
• Complete opening and closing checklists, including beverage station, relaxation area and front desk setup and breakdown.
• Keep the reception area, relaxation area and guest-facing spaces clean, organized and stocked at all times.
• Restock retail displays and front-of-house supplies, and report low inventory to the Spa Manager.
• Manage the lost and found log and follow guest privacy and confidentiality standards.
• Coordinate with other resort departments, including Front Desk, Dining, Weddings & Events, and Concierge, to support a seamless guest experience.
• Communicate clearly with therapists, attendants and management, and attend staff meetings and trainings.

• High school diploma or general education degree (GED) required.

• High school diploma or general education degree (GED) required.
• Previous spa, salon, hotel or hospitality guest-service experience preferred.
• Strong verbal and written communication skills, with a polished, professional presence.
• Comfortable with computers and reservation or point-of-sale systems; Book4Time experience a plus, training provided.
• Working knowledge of Microsoft Outlook and basic Word and Excel.
• Ability to multitask, prioritize and stay composed in a busy, guest-facing environment.
• Reliable, punctual and detail-oriented, with the ability to work independently and as part of a team.
• Ability to work a flexible schedule, including weekends and holidays.

• Ability to stand, walk and sit for extended periods.
• Ability to lift and carry up to 25 lbs (retail stock, linens, supplies).
• Ability to work in a spa environment with exposure to scents, oils and cleaning products.

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement