Goosehead Insurance Agency LLC
From company careers site
Manager - Service Delivery (San Antonio)
- Location
- San Antonio
- Work mode
- On-site
- Employment type
- Full-time
About the job
- Lead and coach frontline agents to consistently meet and exceed targets.
- Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT).
- Conduct structured coaching sessions that drive performance behaviors.
- Deliver weekly 1:1s focused on development, growth, and resilience.
- Promote urgency and ownership in a fast-paced environment.
- Facilitate daily huddles, weekly scorecard reviews, and monthly performance deep-dives.
- Escalate critical risks early and collaborate cross-functionally to resolve.
- Maintain a respectful, inclusive, and feedback-rich team culture.
- Own team-level transformation initiatives from design through execution.
- Identify high-potential team members and guide stretch assignments.
- Participate in peer coaching circles to improve leadership consistency.
- Maintain and track individual development plans for all team members.
- Lead issue resolution and support high-stakes escalations.
- Reinforce cultural and behavioral standards through daily interactions.
- Report coaching and team development outcomes to senior leadership.
From Goosehead Insurance Agency LLC's careers page (Workday), checked 30 Oct 2026.
How to apply
- Select Apply on goosehead.wd503.myworkdayjobs.com. It opens Goosehead Insurance Agency LLC's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Goosehead Insurance Agency LLC will reply to you directly. No real employer asks you for money to apply.
Posted 19 Oct 2026 · checked 30 Oct 2026 · Report this job