Goosehead Insurance Agency LLC
From company careers site
Manager - Service Delivery (San Antonio)
- Location
- San Antonio
- Work mode
- On-site
- Employment type
- Full-time
About the job
The Manager of Service Delivery is responsible for the daily performance, coaching, and development of frontline service team members. This leader ensures the team hits service targets and maintains a strong culture of accountability and responsiveness. This role is the frontline force for coaching excellence, team development, and cultural reinforcement in daily execution.
Job Description:
- Lead and coach frontline agents to consistently meet and exceed targets.
- Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT).
- Conduct structured coaching sessions that drive performance behaviors.
- Deliver weekly 1:1s focused on development, growth, and resilience.
- Promote urgency and ownership in a fast-paced environment.
- Facilitate daily huddles, weekly scorecard reviews, and monthly performance deep-dives.
- Escalate critical risks early and collaborate cross-functionally to resolve.
- Maintain a respectful, inclusive, and feedback-rich team culture.
- Own team-level transformation initiatives from design through execution.
- Identify high-potential team members and guide stretch assignments.
- Participate in peer coaching circles to improve leadership consistency.
- Maintain and track individual development plans for all team members.
- Lead issue resolution and support high-stakes escalations.
- Reinforce cultural and behavioral standards through daily interactions.
- Report coaching and team development outcomes to senior leadership.
From Goosehead Insurance Agency LLC's careers page (Workday), checked 30 Oct 2026.
How to apply
- Select Apply on goosehead.wd503.myworkdayjobs.com. It opens Goosehead Insurance Agency LLC's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Goosehead Insurance Agency LLC will reply to you directly. No real employer asks you for money to apply.
Posted 2 Oct 2026 · checked 30 Oct 2026 · Report this job