EXO Ranger (Lead - L2)

Preferred Qualifications, Abilities and Experience • Demonstrated experience of M365 technologies (Preferably MS 900 Certification) • Experience of Exchange Online architecture, mailbox management, retention policies, and compliance features. • Experience with Exchange migrations, upgrades, and optimization. • Experience with Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations across on prem and cloud. • Understanding of Identity solutions e.g. ADFS, DirSync/AADSync and Single Sign-On. • Understanding of Message Retention and Data Compliance Requirements. • Understanding of networking technologies (e.g., protocols such as HTTP, TLS, TCP/IP, DNS, or knowledge related to web servers/browsers). • Troubleshooting experience using tools such as Fiddler, HTTP Watch, Netmon, or IE Developer Tools. Qualifications Required/Minimum Qualifications • 3+ years prior product, customer support and/or technical support experience. • Language Qualification: English Language: fluent in reading, writing, and speaking. • 3+ years prior product, customer support and/or technical support experience