IND_Analyst-Pricing & Promotions
- Location
- IND D3 STPI
- Work mode
- On-site
- Employment type
- Full-time
About the job
Innovate in Bengaluru
This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.
About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe’s and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com
Lowe’s India Lowe’s India employs over 3,600 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management, and shared services leveraging new technologies and finding innovative methods to ensure Lowe's has a competitive edge in its key markets.
About the Team
Pricing team spans across Competitor Intel, Pricing crawling and validation, Pricing Operations as well as Promotional pricing and clearance teams. Pricing team is responsible for the execution of promotional pricing in promotional execution tool, validations of pricing to ensure execution is presented to the customer as expected, and communication to the stores for pricing issues. This team will be directly responsible for weekend support of the store support mailbox.
Roles & Responsibilities
Core Responsibilities
- Manage and analyze Pricing & Promotions support cases, ensuring accurate triage, resolution, documentation, and timely stakeholder communication.
- Review incoming cases to identify pricing, promotion, signage, item, and system-related issues; capture relevant data required for resolution and downstream analysis.
- Analyze case and operational data to identify recurring issues, volume trends, store and item patterns, promotion-related spikes, and emerging business risks.
- Develop and maintain operational reports and dashboards covering key metrics, including case volume, response time, resolution time, backlog, aging, issue categories, and recurring drivers.
- Translate operational data into actionable insights that help stakeholders understand issue drivers, business impact, and improvement opportunities.
- Support root-cause analysis for recurring or high-impact Pricing & Promotions issues by combining case information, historical trends, and available business data.
- Partner with Senior Analysts and business stakeholders to investigate anomalies, validate findings, and support data-driven recommendations and corrective actions.
- Identify opportunities to improve processes, reporting, automation, and case-management efficiency through data and trend analysis.
- Maintain accurate case documentation and structured data capture to support reliable reporting, analytics, and auditability.
- Monitor queue health and operational performance, including volumes, backlog, SLA trends, and emerging risks; proactively highlight areas requiring attention.
- Follow established SOPs, process controls, and response standards while identifying opportunities to simplify or strengthen existing processes.
- Support ad hoc analysis, business reviews, and leadership reporting by preparing data, identifying key findings, and summarizing operational insights.
- Escalate complex, high-impact, or systemic issues with supporting data and relevant analysis to enable timely decision-making.
- Support business continuity during volume spikes, promotional events, shift transitions, and other critical Pricing & Promotions activities.
Years of Experience
- 2+ years of experience in Retail Operations, Shared Services, Support Operations, or other process-oriented roles.
- Experience in service support or case-handling environments is preferred.
Education Qualifications and Certifications
Required Minimum Qualifications
- Bachelor’s degree in Commerce, Business Management, Retail Operations Management, or a related field.
- Preferred qualifications include B.Com, BBM, MBA, or equivalent education in Retail Operations Management.
Required Skill Set
Primary Skills (Must Have)
- Data analysis and interpretation
- Excel and data manipulation
- Analytical and structured problem-solving
- Root-cause analysis
- Operational reporting and KPI analysis
- Strong attention to detail and data accuracy
- Ability to translate data into actionable business insights
- Written and verbal communication
- Stakeholder communication and collaboration
- Process-improvement mindset
- Prioritization and time management
Secondary Skills (Desired)
- Experience with visualization and reporting tools such as Power BI, Tableau, or Looker
- Working knowledge of SQL or experience querying structured datasets
- Experience developing dashboards and recurring business reports
- Exposure to automation tools such as Power Automate, KNIME, or similar platforms
Weekday and Weekend Support
- This role supports a roster-based mailbox operation and may require weekday and weekend work as part of a planned rotation.
- Shift assignments may change based on business needs, leave coverage, and workload requirements.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
From Lowe’s's careers page (Workday), checked 29 Oct 2026.
How to apply
- Select Apply on lowes.com. It opens Lowe’s's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Lowe’s will reply to you directly. No real employer asks you for money to apply.
Posted 22 Oct 2026 · checked 29 Oct 2026 · Report this job