MeridianLink
From company careers site
Client Support Specialist II
- Location
- US Remote
- Work mode
- Remote
- Employment type
- Full-time
- Salary
- $47,130 – $68,400 / year
About the job
The Client Support Specialist II serves as the first line of defense in resolving customer issues and addressing inquiries for MeridianLink mortgage. The role responds to incoming client communications, documents interactions in case management systems, provides updates on ongoing resolutions, and resolves inquiries through established methods. When issues cannot be resolved directly, they are escalated to the appropriate departments.
Expected Duties
- Coordinate with internal departments to resolve client issues and follow through until completion.
- Handle inquiries using judgment and basic decision-making authority to resolve customer concerns.
- Assist in developing support delivery strategies, escalation procedures, and training while mentoring Client Support Specialist I associates.
- Provide information about products and services, answer questions, and resolve client issues.
- Complete activities supporting implementation of procedures.
- Ensure inquiries are properly followed up on and resolved.
- May fill in for a supervisor during staff or customer meetings.
Qualifications / Knowledge, Skills & Abilities
- Bachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience with current major GPA of 3.0 or higher preferred
- Solid interpersonal, written, and verbal communication skills required
- Self-motivated, highly organized individual with strong attention to detail
- Prior Technical Support and/or Customer Service experience required
- Familiarity with credit application, loan, underwriting, and credit scoring processes a plus
From MeridianLink's careers page (Ashby), checked 29 Oct 2026.
How to apply
- Select Apply on meridianlink.com. It opens MeridianLink's own application form in a new tab, run on Ashby.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- MeridianLink will reply to you directly. No real employer asks you for money to apply.
Posted 20 Oct 2026 · checked 29 Oct 2026 · Report this job
