Customer Support Specialist – Dog Training
- Location
- United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
Customer Support Specialist – Dog Training
Full-Time | Fully Remote | 15– 17/hour | 40 hours weekly within 8 AM–9 PM CST
About the Role
Intellipet is seeking a customer support professional to assist clients and trainers across phone, chat, and video. This role combines high-quality client service with dog-training program support, so the strongest candidates are comfortable managing multiple systems, communicating professionally, and learning or applying positive-reinforcement training concepts.
Minimum Qualifications
- Customer support, client services, or call center experience
- Professional written and verbal communication skills
- Comfort supporting customers across phone, chat, and video
- Ability to navigate multiple systems while maintaining accurate records
- Strong judgment, organization, and time management
- Reliable high-speed internet and a professional remote workspace
What You’ll Do
- Assist clients with program and service questions
- Support trainers and clients across multiple communication channels
- Resolve issues accurately and professionally
- Maintain clear case notes and follow-up records
- Coordinate information between clients, trainers, and internal teams
- Learn and reinforce Dog Academy program standards
Preferred Experience
- Knowledge of dog behavior or positive-reinforcement dog training
- Pet services, veterinary, training, education, or membership-support experience
- Experience handling emotionally charged or complex customer situations
Why Join Us
- Fully remote work environment
- Work that directly supports dogs, owners, and trainers
- Collaborative team and structured training
- Health, dental, vision, life, and disability insurance
- 401(k) match and paid time off
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of client communication, problem solving, adaptability, and professional judgment.
Equal Opportunity Employer We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
From Intellipet's careers page (Greenhouse), checked 29 Oct 2026.
How to apply
- Select Apply on job-boards.greenhouse.io. It opens Intellipet's own application form in a new tab, run on Greenhouse.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Intellipet will reply to you directly. No real employer asks you for money to apply.
Posted 20 Oct 2026 · checked 29 Oct 2026 · Report this job