Jobs for Humanity
From company careers site
Contact Center Agent
- Location
- Charlotte, NC, United States
- Work mode
- Remote
- Employment type
- Full-time
About the job
Job Description As the Contact Center Agent, you are responsible for directing potential student enrollments to the appropriate place. Your role is the first level within the Enrollment Services functional area, and you work closely with your supervisor. DUTIES AND RESPONSIBILITIES
- Qualify and then transfer those calls to an Admissions Consultant.
- Generate excitement and build rapport with our potential students.
- Utilize an auto-dialing system to accurately track and report calls taken.
- Dedicated to helping others achieve their education goals.
- The duties outlined above are not intended to represent an exhaustive list. Additional responsibilities logically aligned with the role may be assigned as needed.
MINIMUM QUALIFICATIONS (Education, Experience, Certifications, etc.)
- High school diploma or GED preferred
- Call center experience preferred but not required
- Upbeat, energetic, and competitive
- Must have excellent attendance
- Must have great communication skills
- Previous dialer experience is a plus
- Strong customer service skills
- Proficient at working independently and meeting timelines
- Able to work in collaborative team settings
- Strong organizational skills
- Strong attention to detail
- Demonstrated computer literacy skills including working knowledge of Microsoft Office applications: Word, Excel, and Outlook
Additional Information All your information will be kept confidential according to EEO guidelines.
From Jobs for Humanity's careers page (SmartRecruiters), checked 29 Oct 2026.
How to apply
- Select Apply on jobs.smartrecruiters.com. It opens Jobs for Humanity's own application form in a new tab, run on SmartRecruiters.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Jobs for Humanity will reply to you directly. No real employer asks you for money to apply.
Posted 20 Oct 2026 · checked 29 Oct 2026 · Report this job