Sales Professional - Inside Sales

• Provide daily administrative and operational support to cemetery and funeral sales counselors.

• Provide daily administrative and operational support to cemetery and funeral sales counselors.
• Assist with preparing sales materials, forms, documents, and other resources needed for family appointments and presentations.
• Help coordinate schedules, appointments, and service-related details as needed.
• Communicate effectively with sales counselors, management, and other departments to help ensure smooth daily operations.
• Assist with team needs and special projects to support departmental goals and productivity.

• Maintain an organized inventory of office supplies, sales materials, forms, and service-related supplies.

• Maintain an organized inventory of office supplies, sales materials, forms, and service-related supplies.
• Assist with inventory checks and supply distribution as needed.

• Provide courteous, compassionate, and professional service to families, visitors, and team members.

• Provide courteous, compassionate, and professional service to families, visitors, and team members.
• Respond to questions and direct families to the appropriate department or team member.
• Assist with coordinating details and addressing routine concerns in a timely manner.
• Maintain confidentiality and demonstrate sensitivity when working with grieving families.
• Represent the cemetery and funeral home with professionalism, empathy, and respect.

• Occasionally assist with standing services, including helping ensure the service area is prepared and presentable.

• Occasionally assist with standing services, including helping ensure the service area is prepared and presentable.
• Provide on-site support during services when needed, including assisting with setup, coordination, and general family needs.
• Follow established procedures, safety guidelines, and standards for service operations.
• Remain flexible to assist with additional service-related responsibilities as business needs require.

• Strong organizational and time-management skills.

• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• A customer-focused attitude and the ability to interact compassionately with grieving families.
• Ability to work independently and collaboratively as part of a team.
• Professional demeanor and commitment to maintaining confidentiality.
• Ability to stand for extended periods and assist with service setup or other physical duties as required.

• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required

• Valid state driver’s license with an acceptable driving record required