Senior Seller Success Specialist

• Account Management: Develop and manage relationships with early-stage US sellers on the SHEIN Marketplace platform. Support sellers with product listings and pricing, ensuring their performance metrics align with SHEIN's requirements.

• Sales Growth: Drive growth by identifying new product opportunities, supporting and executing targeted marketing campaigns, and optimizing product listings. Proactively identify areas for growth and implement strategies to increase seller sales.

• Data Analysis: Leverage dashboards and other internal tools to analyze trends on the marketplace. Use insights to make data-driven recommendations that help sellers improve their offerings and marketing strategies.

• Pricing & Profit Communication: Work closely with sellers to review cost structures, address pricing issues, and align on market-competitive pricing. Help sellers understand how setting reasonable profit margins leads to better pricing, stronger conversion, and sustainable sales growth. For special cases (e.g. bundles, branded, or limited-edition products), coordinate internally to evaluate and support justified pricing exceptions.

• Customer Service Management: Work with US sellers to ensure that customer inquiries and issues are resolved in a timely and satisfactory manner. Work with customer service teams to resolve issues with orders, returns, and shipping, and to provide feedback to sellers on customer satisfaction.

• Cross-functional Leadership: Take the lead in coordinating cross-functional projects, working closely with operations, product, marketing, and finance teams to enhance the seller experience and deliver key business outcomes.

• Mentorship & Team Development: Provide mentorship and guidance to junior team members or peers, sharing best practices in account management, data-driven decision-making, and marketplace growth strategies.

• 5–8+ years of progressive account management or related experience, preferably in e-commerce or marketplace environments.

• Strong analytical and problem-solving skills.

• Proficiency with Excel and/or other business analytic tools.

• Proven ability to lead cross-functional initiatives and collaborate with multiple stakeholders to deliver business results.

• Proven ability to lead cross-functional initiatives and collaborate with multiple stakeholders to deliver business results.

• Excellent communication skills, both written and verbal.

• Ability to work effectively in a dynamic and fast-paced environment.

• Comfortable working through ambiguity.

• Bachelor's degree in business, marketing, or a related field

• Bonus eligible

• Healthcare (medical, dental, vision, prescription drugs)

• Health Savings Account with Employer Funding

• Flexible Spending Accounts (Healthcare and Dependent care)

• Company-Paid Basic Life/AD&D insurance

• Company-Paid Short-Term and Long-Term Disability

• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)

• Employee Assistance Program

• Business Travel Accident Insurance

• 401(k) Savings Plan with discretionary company match and access to a financial advisor

• Vacation, paid holidays, floating holiday and sick days

• Employee discounts

• Free weekly catered lunch

• Dog-friendly office (available at select locations)

• Free gym access (available at select locations)

• Free swag giveaways

• Annual Holiday Party

• Invitations to pop-ups and other company events

• Complimentary daily office snacks and beverages