Strategic Customer Success Manager - West
- Location
- San Francisco, CA
- Work mode
- On-site
- Employment type
- Full-time
About the job
The Role
At Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates.
We are looking for a Strategic Customer Success Manager to manage and grow a portfolio of high-growth customers, ensuring they achieve measurable value from Doppel’s platform. In this position, you will drive adoption, retention, and expansion while acting as a trusted advisor and advocate for your customers.
What You Will Do
- Own a portfolio of enterprise customers, building strong, trust-based relationships across stakeholders
- Guide customers through onboarding, adoption, and renewal to ensure consistent value realization
- Proactively monitor account health, identify risks early, and take action to mitigate churn
- Drive product adoption through training, enablement, and best practices
- Partner with Sales to identify and execute on upsell and expansion opportunities
- Lead customer conversations (including business reviews) that highlight impact, outcomes, and ROI
- Operate efficiently across a high-volume book of business using scalable processes and tools
- Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience
- Surface customer feedback and insights to influence product and operational improvements
What We Are Looking For
- 2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity
- Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes
- Excellent communication and relationship-building skills with both technical and non-technical stakeholders
- Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities
- Experience with data-driven decision making and account health tracking
Traits that set you apart:
- A proactive problem solver who identifies issues early and takes ownership to resolve them
- Leads by example—demonstrates accountability, follow-through, and a high standard of execution
- Resourceful and adaptable, able to navigate ambiguity and find solutions independently
- Customer-first mindset with a strong sense of urgency and bias toward action
- Curious and motivated to continuously learn and improve
Candidates must be authorized to work in the territory in which they're working. We are not currently able to sponsor visas.
$150,000 - $190,000 OTE
We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing reasonable accommodations to applicants and employees with disabilities. Please let us know if you require any accommodation during the application or interview process, to perform essential job functions, or to access the benefits and privileges of employment.
Salary Range $150,000 — $190,000 USD
From Doppel's careers page (Greenhouse), checked 29 Oct 2026.
How to apply
- Select Apply on doppel.com. It opens Doppel's own application form in a new tab, run on Greenhouse.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Doppel will reply to you directly. No real employer asks you for money to apply.
Posted 9 Oct 2026 · checked 29 Oct 2026 · Report this job
