Senior Internal IT and Project Engineer

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Internal IT and Project Engineer based in India.

Join a global technology environment where you will take ownership of internal IT operations, Microsoft 365 administration, advanced technical support, and end-to-end project delivery. In this remote role, you will troubleshoot complex technical issues, strengthen security and operational controls, and ensure employees have the equipment and access they need to work efficiently. You will lead third-line support, manage device lifecycles, and drive improvements across cloud services, endpoints, infrastructure, and business applications. Combining hands-on engineering with project management and PMO responsibilities, you will oversee delivery plans, budgets, risks, and stakeholder communication. Working closely with international teams, HR, Procurement, suppliers, and service delivery leaders, you will help maintain reliable IT services and deliver measurable operational improvements. This opportunity is ideal for an experienced IT professional who enjoys solving complex problems, improving processes, and managing technical projects in a collaborative, distributed environment.

Accountabilities: • Advanced technical support: Own complex third-line incidents and service requests across identity, cloud services, endpoints, servers, networking, and integrations. Lead technical investigations, coordinate major incident resolution, restore services safely, maintain clear communication, and ensure accurate ticket documentation and effective handovers.

• Internal IT and Microsoft 365 administration: Manage Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, and OneDrive. Administer Microsoft Entra ID identities, permissions, roles, licensing, multifactor authentication, and conditional access policies while ensuring secure and efficient employee onboarding and offboarding.

• Endpoint and device management: Oversee device enrolment, configuration, application deployment, patching, encryption, and compliance using Intune and approved endpoint management tools. Maintain standard device builds, verify readiness, monitor service health, and coordinate backup, recovery, and supplier escalations where required.

• Asset lifecycle and logistics: Maintain accurate IT asset records, coordinate equipment purchases and provisioning, and manage device delivery, collection, repair, replacement, and returns. Work with suppliers, couriers, Procurement, and office teams to track equipment, reconcile inventory, recover devices from departing employees, and ensure secure wiping, redeployment, or disposal.

• Security and operational controls: Protect company data, employee information, and credentials by following approved security, access, retention, and disposal procedures. Obtain the necessary approvals for purchases and technical changes, maintain audit trails, and escalate security concerns or operational risks promptly.

• Change and problem management: Maintain change records, document business justifications, assess risks and dependencies, prepare implementation and rollback plans, and coordinate approvals. Investigate recurring incidents, identify root causes, document known errors and workarounds, and implement permanent fixes to improve service reliability.

• Project management and PMO delivery: Manage assigned internal and client IT projects from initial scoping through completion. Define objectives, deliverables, acceptance criteria, timelines, resource requirements, budgets, and dependencies. Maintain project plans, track costs and progress, manage risks and issues, coordinate stakeholders, and provide regular reporting on milestones, decisions, and delivery status.

• Hands-on project engineering: Translate approved requirements into technical designs, deployment plans, and test procedures. Deliver Microsoft 365 and identity improvements, endpoint rollouts, migrations, and infrastructure upgrades. Coordinate testing, implementation, go-live support, and stabilisation, ensuring that solutions meet acceptance criteria and are properly handed over to operational teams.

• Documentation and continuous improvement: Maintain technical documentation, configuration records, diagrams, operating procedures, and knowledge articles in approved systems. Coach junior engineers, standardise troubleshooting practices, improve service desk knowledge, and ensure project outcomes are transitioned effectively into ongoing support.

• Stakeholder coordination and delivery governance: Work independently while coordinating with international colleagues, HR, Procurement, suppliers, and service delivery leadership. Manage competing priorities transparently, raise capacity constraints early, and ensure technical work and project commitments remain aligned with agreed service priorities and available resources.

Requirements:

• Senior IT engineering experience: At least five years of relevant professional experience, including senior IT engineering or third-line support, complex incident ownership, and responsibility for internal IT services in a managed service provider (MSP) or distributed organisation.

• Microsoft technolo

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1