Vice President of Operations

Accountabilities

• Strategic and operational leadership: Partner with the Brand President and senior leaders to develop and execute short- and long-term operating plans, budgets, growth strategies, and business priorities.

• Franchise performance management: Drive sales growth, profitability, same-store sales performance, and consistent implementation of operating standards across the franchise network.

• Process improvement and operational excellence: Develop, implement, and continuously improve operating policies, systems, tools, and processes that strengthen operational consistency and franchisee performance.

• Team leadership and development: Lead, coach, and develop Franchise Business Coaches and other operational support professionals, establishing clear expectations and ensuring effective support for franchise owners.

• Financial oversight and performance analysis: Monitor franchisee financial and operational health through budgets, business plans, profit and loss statements, performance indicators, and operating reports. Identify risks and opportunities and recommend practical solutions.

• Reporting, training, and communication: Establish effective reporting, benchmarking, communication, and training practices that provide franchise owners and leadership with actionable business insights.

• Cross-functional collaboration and compliance: Work with Legal, Compliance, Training, Marketing, and other departments to support franchise agreements, regulatory requirements, documentation, receivables, regional meetings, onboarding, and brand events.

• Vendor and service development: Evaluate new service offerings, products, and vendor opportunities while maintaining productive partnerships that support business growth and franchise success.

• Continuous improvement and stakeholder engagement: Manage complex initiatives, resolve operational challenges, strengthen collaboration across the organization, and perform additional responsibilities as business needs evolve.

• Education: Bachelor's degree in Business Administration, Operations Management, Finance, or a related field, or an equivalent combination of education and relevant experience.

• Professional experience: At least 10 years of experience in operations, franchise operations, multi-unit management, field leadership, or a related discipline.

• Leadership expertise: Demonstrated success leading and developing teams that support franchise owners, business owners, or geographically dispersed operating locations.

• Financial and analytical skills: Strong experience managing budgets, profit and loss statements, financial reports, key performance indicators, and business plans, with the ability to translate data into actionable decisions.

• Strategic execution: Proven ability to develop and implement operating strategies, policies, systems, and processes across a distributed organization.

• Communication and relationship management: Excellent verbal and written communication skills, with the ability to influence stakeholders, build trusted relationships, and collaborate effectively across a complex, matrixed environment.

• Project and organizational management: Strong planning, prioritization, and project management skills, including the ability to lead multiple complex initiatives through successful execution.

• Problem-solving and interpersonal skills: Ability to resolve conflicts objectively, respond constructively to feedback, manage competing priorities, and maintain a collaborative, results-oriented approach.

• Professional judgment: Ability to handle confidential and sensitive information with discretion and integrity.

• Technical proficiency: Comfortable using Microsoft Excel, Word, Outlook, PowerPoint, or comparable business productivity tools.

• Travel flexibility: Willingness and ability to travel up to 20% for franchise visits, business meetings, conferences, and company events.

• Experience working within a franchise syst