GSB Solutions
From company careers site
Support Engineer USA
- Location
- Kutztown, Pennsylvania, United States
- Work mode
- On-site
- Employment type
- Part-time
- Salary
- $30 – $30 / hour
About the job
Support Engineer – Main Responsibilities
- Provide full-time technical support for long-term projects, Monday through Friday.
- Execute IMAC activities (Install, Move, Add, and Change) for IT hardware and software assets.
- Work within ITIL and Agile environments, ensuring compliance with SLAs and ticket management processes.
- Deploy and manage software packages using Microsoft SCCM.
- Perform manual software installations, upgrades, troubleshooting, and issue resolution.
- Prioritize and manage multiple support requests in a fast-paced environment.
- Provide technical support for laptops, printers, mobile devices, and related peripherals.
- Troubleshoot and support network connectivity issues, including LAN, Wi-Fi, and VPN environments.
- Manage, configure, and support email accounts and messaging services.
- Maintain accurate documentation of incidents, service requests, and technical procedures.
- Collaborate with internal teams and end users to ensure efficient resolution of technical issues and high customer satisfaction.
Experienced Support Engineer with expertise in end-user support, IMAC services, software deployment using SCCM, network troubleshooting, and mobile device management. Skilled in ITIL-based service delivery, ticketing systems, SLA compliance, and technical problem resolution. Proven ability to support enterprise environments while managing multiple priorities and delivering excellent customer service.
From GSB Solutions's careers page (Recruitee), checked 29 Oct 2026.
How to apply
- Select Apply on gsb.lat. It opens GSB Solutions's own application form in a new tab, run on Recruitee.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- GSB Solutions will reply to you directly. No real employer asks you for money to apply.
Posted 9 Oct 2026 · checked 29 Oct 2026 · Report this job