Client Service Representative
- Location
- San Martin, CA
- Work mode
- On-site
- Employment type
- Full-time
About the job
ESSENTIAL FUNCTIONS:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Performing basic triage over the phone to determine medical urgency of appointment requests
QUALIFICATIONS:
- At least one year of proven past experience helping customers
- High School Diploma/GED or equivalent
- Excellent listening and communication skills
- Compassion for pets and people—as well as awareness and understanding of others’ reactions
- Proven decision-making skills to choose the most appropriate course of action
- The ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- Willingness to work non-traditional hours, including nights, weekends and holidays
- The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
- Some veterinary experience is preferred
BENEFITS:
We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more! Pay for this position ranges from $20.83 to $24.00 per hour based on past experience and performance.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.
From Vicar Operating, Inc. dba VCA's careers page (Workday), checked 30 Oct 2026.
How to apply
- Select Apply on mvh.wd115.myworkdayjobs.com. It opens Vicar Operating, Inc. dba VCA's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Vicar Operating, Inc. dba VCA will reply to you directly. No real employer asks you for money to apply.
Posted 21 Sept 2026 · checked 30 Oct 2026 · Report this job