Switchboard Associate 2
- Location
- University Hospital
- Work mode
- On-site
- Employment type
- Full-time
About the job
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Job Title: Switchboard Associate 2
Department: James | Clinical Nutrition Services
Scope of Position Serves as the primary customer service personnel for Nutrition Services for internal and external customer calls; is responsible for communicating pertinent information to the appropriate party in a timely manner. This position provides a high-quality dining experience to patients which meets their nutritional requirements and service expectations regarding temperature, timeliness, and food quality. These services assure individual patient preferences in diet selection and prompt, accurate handling of nutritionally balanced menus.
Position Summary Responsible for superior customer service in providing information to callers and directing calls to the appropriate personnel. This involves processing internal and external calls through an integrated computer telephone system, utilization of department nutrition software and communication applications. Position is responsible to help patients order through receiving room service calls and proactively reaching out to patients. Hospital personnel, and patient, calls should be handled with superior customer service, answering nutrition-based questions within scope, and relaying information to appropriate staff members; verbally and/or electronically.
Additional Information:
Location: University Hospital - Rhodes Hall (0354)
Position Type: Regular
Scheduled Hours: 40
Shift: Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
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The university is an equal opportunity employer, including veterans and disability.
From The Ohio State University's careers page (Workday), checked 31 Oct 2026.
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Posted 25 Sept 2026 · checked 31 Oct 2026 · Report this job