Service Manager
- Location
- Manor, Texas, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
Service Manager Austin/Manor Branch – Management / Full-Time / On-Site At ASCO, our motto is "We're On It" – ready to serve, sell, quote, repair, rent, replace, and solve equipment challenges for our customers. We're looking for an ambitious Service Manager with a proven track record of managing service departments and a strong commitment to safety. The ideal candidate will bring exceptional customer service skills, a passion for driving revenue growth, and a dedication to developing a stellar team. Join our team and be part of a family-owned and operated legacy built on exceptional service and continuous growth for over 65 years. About the Role As a Service Manager, you’ll lead the Service Department while collaborating closely with the Branch Manager to ensure operational efficiency, attract and develop top talent, and support customers in meeting their needs. You’ll also play a key role in building and motivating a high-performing team of technicians and service support staff.
Key Responsibilities
• Oversee the day-to-day operations of the Service Department, focusing on teamwork, safety, customer satisfaction, and profitability.
- Oversee the day-to-day operations of the Service Department, focusing on teamwork, safety, customer satisfaction, and profitability.
- Collaborate with department heads, including the Branch Manager, Parts Manager, and Sales Manager, to meet company goals.
- Recruit, train, and develop a high-performing team of technicians and support staff.
- Monitor and manage technician training requirements and development opportunities.
- Oversee repair work to ensure accurate and timely completion.
- Maintain proactive communication with customers, addressing concerns and providing updates.
- Conduct regular department meetings to discuss service work, safety, financial performance, and company updates.
- Ensure adequate resources (parts, personnel, schedules) to meet customer and company needs.
- Manage warranty claims, service quotes, and various administrative duties.
- Uphold and enforce safety standards across all operations.
• Prior dealership service experience in the heavy equipment industry strongly preferred. • 3+ years of supervisory experience with proven success in customer service and service department operations. • Strong problem-solving skills and the ability to meet the needs of customers, employees, and OEM equipment suppliers. • Self-starter with a sense of urgency and a commitment to delivering results. • Excellent organizational, communication, and people skills. • Proven ability to recruit, train, and motivate high-performing teams. • Proficiency in Microsoft Office products and dealer business systems. • Knowledge of federal and state safety regulations related to shop and job site operations. • Valid driver’s license with a clean driving record. Benefits Why Join Team ASCO? Compensation & Benefits:
• Guaranteed base salary + commission potential
- Guaranteed base salary + commission potential
- 100% employer-paid health insurance, 401(k) + profit sharing, and paid holidays
• ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education
- ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education
- Paid training and career development opportunities
• Honor God • Develop People • Pursue Excellence • Grow Profitably Be Part of Something Bigger At ASCO, we’re not just servicing equipment – we’re building relationships that empower our customers to succeed. If you’re a results-driven professional with a passion for solving challenges, we want you on our team. ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.
From ASCO Equipment's careers page (Workable), checked 28 Oct 2026.
How to apply
- Select Apply on ascoeq.com. It opens ASCO Equipment's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- ASCO Equipment will reply to you directly. No real employer asks you for money to apply.
Posted 21 Oct 2026 · checked 28 Oct 2026 · Report this job