Field Service Engineer
- Location
- USA Indiana remote
- Work mode
- Remote
- Employment type
- Full-time
About the job
Support active customer sites with the objective to achieve the highest level of system availability and stability as possible. Occasionally perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover to the customer.
When a customer support event occurs, this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and on-site at the customer’s location.
Create detailed documentation to inform internal and external contacts of best practices, standard operating procedures, and issue-resolution techniques. Provide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and any Kardex-supplied subsystems. Occasionally support the customer during the ramp-up period of a project. This role may require working outside standard business hours, including late nights or weekends, to accommodate customer needs and ensure system availability. Travel to project sites, sometimes for about a week in one trip. Total travel estimate is 30-40%
Your tasks Support active customer sites with the objective to achieve the highest level of system availability and stability as possible. Occasionally perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover to the customer.
When a customer support event occurs, this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and on-site at the customer’s location.
Create detailed documentation to inform internal and external contacts of best practices, standard operating procedures, and issue-resolution techniques. Provide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and any Kardex-supplied subsystems. Occasionally support the customer during the ramp-up period of a project. This role may require working outside standard business hours, including late nights or weekends, to accommodate customer needs and ensure system availability. Travel to project sites, sometimes for about a week in one trip. Total travel estimate is 30-40%
Your profile
From DE1 Kardex Germany GmbH's careers page (Workday), checked 30 Oct 2026.
How to apply
- Select Apply on kardex.wd103.myworkdayjobs.com. It opens DE1 Kardex Germany GmbH's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- DE1 Kardex Germany GmbH will reply to you directly. No real employer asks you for money to apply.
Posted 21 Oct 2026 · checked 30 Oct 2026 · Report this job