Consumer Support Professionals: Questionnaire on Administrative Workarounds
- Location
- United States
- Work mode
- Remote
- Employment type
- Contract
About the job
WHAT WE'RE RESEARCHING
We're running a paid study on the everyday administrative hurdles that consumers encounter. We want to understand the common problems people face, how they attempt to resolve them, and the hidden costs involved in these workarounds. Your insights will help identify areas where new software or services could alleviate these burdens.
HOW IT WORKS
You will complete an independent, eight-question written survey. The questionnaire asks you to describe a recent, anonymous example of a consumer problem you observed. You will provide estimates on the frequency of the issue, associated costs, and potential limits for new software solutions. The entire task is conducted asynchronously through our secure online platform.
WHO THIS IS FOR
We are looking for adults with recent, direct experience helping consumers navigate administrative tasks. We welcome customer support professionals, social workers, administrative assistants, and dedicated volunteers. Candidates should be comfortable distinguishing observed facts from estimates and providing constructive feedback on potential software solutions.
WHAT YOU'LL DO
- Complete an eight-question written survey about consumer administrative problems.
- Describe a recent, anonymous example of a recurring issue you have observed.
- Estimate the time, financial cost, and frequency of current workarounds.
- Identify professional, legal, or privacy limits that a new software tool would need to respect.
WHO SHOULD APPLY
- Recent professional or volunteer experience assisting consumers with administrative tasks.
- Ability to clearly distinguish between observed facts and estimates.
- Comfortable providing detailed written responses independently.
- Commitment to maintaining consumer privacy by omitting identifying details.
COMPENSATION
$11 one-time
READY TO PARTICIPATE?
Start your paid interview now https://terac.com/interview/start/r/f7f03cbd-2599-4d2e-872f-613be9852685?utm_source=ashby_listing_description
ABOUT TERAC
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com https://terac.com or on YouTube at @jointerac https://www.youtube.com/@jointerac.
From Terac's careers page (Ashby), checked 28 Oct 2026.
How to apply
- Select Apply on terac.com. It opens Terac's own application form in a new tab, run on Ashby.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Terac will reply to you directly. No real employer asks you for money to apply.
Posted 22 Oct 2026 · checked 28 Oct 2026 · Report this job