Technical Applications Specialist (East Region)

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

• This is a remote position
• Qualified candidates must currently live in the East Region area.
• Preferably line in Massachusetts, New Jersey, New York or West Virginia.
• Must be able to travel 90% or more.

• Relocation assistance is not authorized for this position.

• Must have a Valid Driver’s License.

• Provide primary support to ADD customers and field personnel for the most complex instruments, focusing on onsite integration, assay training, and troubleshooting.

• Provide primary support to ADD customers and field personnel for the most complex instruments, focusing on onsite integration, assay training, and troubleshooting.
• Serve as a key resource for resolving instruments and reagent issues both onsite and remotely, and ensure all relevant information is documented in the complaint handling system.
• Lead complex instruments and reagent integrations at customer sites, collaborating with project managers to execute technical plans.
• Conduct entrance interviews to assess customer needs and manage expectations; plan and oversee the integration process.
• Provide onsite operations training to customers.
• Deliver technical support onsite and remotely for hardware, software, and reagent issues; troubleshoot and resolve performance concerns to improve customer self-sufficiency.
• Accurately document complaints and resolutions in the CAPA system; contribute to continuous improvement by identifying product and process gaps.
• Act as a Subject Matter Expert (SME) for internal teams, influencing sales, service, and support strategies.
• Provide feedback on new product performance and customer usability to drive design improvements.
• Support account management in critical situations, collaborating across sales and service teams.
• Maintain technical proficiency and adhere to defined work processes, safety guidelines, and documentation standards.
• Manage project, time, and customer accounts to align with organizational priorities and sales objectives.
• High visibility role influencing customer satisfaction.
• Operates independently with broad discretion; collaborates across teams and functions.
• Drives CAPA effectiveness through accurate documentation and resolution of customer concerns.
• Upholds integrity and transparency in all customer and internal interactions.

• Bachelor’s degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology or other Health Science related fields
• Two (2) years’ experience in Clinical Laboratory environment, technical call center, or Abbott Diagnostics products

• Bachelor's Degree in Medical Technology
• Four (4) years’ experience in clinical laboratory environment, preferably Chemistry and Immunoassay at hospital, clinic, reference lab or physician office laboratory.