Quality and Safety Manager
- Location
- Dallas-Fort Worth, TX
- Work mode
- On-site
- Employment type
- Full-time
About the job
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.
**This is an in-person position with the expectation that you will be in the field 5 days per week weekend included**
What You’ll Do:
- Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
- Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
- Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
- Deliver hands-on coaching on best practices, safety procedures, and service expectations.
- Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
- Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
- Review and assess complaint reports, driver feedback, and training session documentation.
- Conduct training needs assessments and implement necessary improvements.
- 85% on-the-road supervision, 15% training and administrative duties.
Who You Are:
- Experience in transit supervision, transportation management, or a similar field preferred.
- Strong leadership skills with the ability to mentor and guide drivers.
- Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
- Strong communication skills for effective feedback delivery and conflict resolution.
- Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary: $21-23 / hour
- Successful completion of a drug test is necessary for employment
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
From Via's careers page (Greenhouse), checked 29 Oct 2026.
How to apply
- Select Apply on job-boards.greenhouse.io. It opens Via's own application form in a new tab, run on Greenhouse.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Via will reply to you directly. No real employer asks you for money to apply.
Posted 16 Oct 2026 · checked 29 Oct 2026 · Report this job