Director, Customer Engagement Operations

This is your chance to be part of a dynamic Marketing team that attracts customers to Hilton through compelling storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Director, Customer Engagement Operations, you will support the team in driving customer acquisition and retention, strengthening customer engagement through multi-channel marketing campaigns, and increasing awareness of loyalty benefits. On the Owned Channel Operations team reporting to the VP, Global Personalization, you will lead omnichannel messaging operations and the team while helping shape our developing omnichannel strategy. You will leverage your understanding of marketing technology, including messaging platforms, website/app operations, content systems and customer data platforms, to maximize opportunities across all channels including adding personalization elements.