TrackingMore R&D Trainee - Full-Stack Engineer (Backend) - Bilingual Mandarin
- Location
- cary, North Carolina, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
About CWILL CWILL (pronounced 'quill') is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale. About the Role TrackingMore is CWILL's shipment tracking platform and API, tracking parcels across 1,600+ carriers for e-commerce brands, 3PLs and developers worldwide. Customer issues, production bug fixes and data support for enterprise customers take up a full engineer's time today. As an R&D Trainee, you'll own much of this work, learning our systems from the inside, while growing into a full-stack engineer. Product Intro: https://www.trackingmore.com/ Base location required: Cary, NC (We are unable to hire in other states; relocation will be required.) Hybrid remote working setting What You'll Do Customer Issue Support
• Investigate and resolve technical issues from user and support tickets, quickly finding the root cause across frontend and backend (data errors, API errors, display problems and more)
- Investigate and resolve technical issues from user and support tickets, quickly finding the root cause across frontend and backend (data errors, API errors, display problems and more)
- Classify issues by type and severity, respond quickly to urgent ones and drive fixes to completion
- Document frequent issues as troubleshooting guides and FAQs to reduce repeat tickets
- Work with support and product to reproduce problems, and provide data corrections or workarounds when needed
• Prioritize production issues from enterprise customers, track progress and keep stakeholders updated
- Prioritize production issues from enterprise customers, track progress and keep stakeholders updated
• Build feature improvements and experience upgrades requested by product and operations, from frontend and backend development through testing and release • Improve performance, refactor code and reduce technical debt to make the system more stable and responsive • Join requirement reviews and give input on technical feasibility Requirements Requirements
• Bachelor's degree or higher in Computer Science, Software Engineering, Information Technology or a related field; Class of 2026 or recent graduate
- Bachelor's degree or higher in Computer Science, Software Engineering, Information Technology or a related field; Class of 2026 or recent graduate
- Strong programming fundamentals: proficient in at least one backend language (Java, Go, Python, Node.js or PHP), with a good grasp of common data structures and algorithms
- Frontend basics (HTML, CSS, JavaScript) and at least one framework (React or Vue)
- Backend fundamentals: HTTP, RESTful API design and MVC; able to build basic APIs on your own
- At least one relational database (MySQL or PostgreSQL): able to write SQL and understand indexes and transactions
- Comfortable using Git for version control and team collaboration
- Good coding habits, with attention to readability and maintainability
- Strong learner who picks up new technologies quickly and solves problems by reading documentation
- Clear logical thinking: able to break down problems and explain technical choices
- Good communication and ownership; you share progress proactively and stay calm under pressure
- Professional working proficiency in Mandarin Chinese and English (you will work daily with our engineering team in China)
• A complete full-stack project you can show (coursework, competition, open source or internship) • Internship experience on a software team • Familiarity with TypeScript, Docker, CI/CD or cloud services (AWS, GCP, Alibaba Cloud, etc.) • An active GitHub history or technical blog • Programming competition awards (e.g., ICPC) • Hands-on experience with AI coding tools such as Cursor, Codex or Claude Code Benefits Starting Pay: 80k - 110k depends on experiences, open to negotiation
- 401(k)
- PTO
- Paid Holidays
- Insurance
From CWILL's careers page (Workable), checked 29 Oct 2026.
How to apply
- Select Apply on cwill.com. It opens CWILL's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- CWILL will reply to you directly. No real employer asks you for money to apply.
Posted 13 Oct 2026 · checked 29 Oct 2026 · Report this job